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  • Conflict Resolution – Dealing With Difficult People

    $190.00
    Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. *Become a member to receive 20% off
  • Trousse à outils pour les ressources humaines – MODULE 4 : Rémunération et avantages sociaux

    $199.00
    Le maintien d’une rémunération et d’avantages sociaux équitables est un facteur clé de la satisfaction, de l’attraction, du maintien en poste et de la motivation des employés. Ce module examine le processus d’établissement de programmes de rémunération, de récompenses et d’avantages sociaux équitables et efficaces.  
  • Les relations interpersonnelles pour la réussite en milieu de travail

    $399.00
    Les compétences interpersonnelles sont l'un des piliers de l'intelligence émotionnelle et sont très recherchées par les employeurs. Si votre expertise et vos compétences techniques sont essentielles à votre réussite, vos compétences sociales pourraient bien être votre plus précieuse compétence.  
  • TEMPLATE: Employee Survey Checklist & Question Bank

    $5.00
    Surveys are an efficient, effective method for gathering various information about your workplace, processes and methodologies. Designing a survey to bring maximum value to your business requires careful planning. The Employee Survey Checklist takes the guesswork out of planning an effective survey. It breaks down the preparation, distribution and analysis of employee surveys so you can concentrate on preparing the most effective next steps. As you develop a customized employee survey for your organization, be sure to use questions that are relevant to the organization and its area of business. The included bank of questions gives you a starting point. You can modify these questions or add new ones, as required to suit your business needs. Package Includes: Employee Survey Checklist Identifying Objectives & Methodology Developing Survey Content Communicating with Employees Administering Survey Analyzing Survey Responses Interpreting the Results Offering Feedback Action Plan Steps Next Steps & Follow Through Employee Survey Question Bank Job Specific Motivation Diversity & Inclusive Culture Recognition Teamwork Compensation & Benefits Career, Training & Development Client Interaction Concerning the Organization Supervisor/Management Relationships Staffing Likely Reasons to Consider Leaving *From Module 7 of HR Toolkit, purchase full Module here.
  • I AM FOOD: Introduction to the Food and Beverage Manufacturing Industry

    $199.00
    This course serves as both an introduction and onboarding tool for anyone wanting to learn more about Canada's Food and Beverage Manufacturing Industry. Whether you are deciding if this field is right for you or you've recently started a new position, this course was designed for you. You will have a chance to explore the importance of the industry and the critical role it plays in the lives of Canadians. Jam-packed with critical information for your career advancement, you will explore the dimensions of the Canadian labour market, national occupational standards, and key educational & training opportunities. *Become a member to receive 20% off
  • Customer Service Training – Critical Elements of Customer Service

    $399.00
    The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.   Member price:  $132.00
  • Creating a Positive Work Environment

    $125.00
    This course takes an in-depth look at an important topic that is sometimes overlooked – creating a positive environment in the workplace. It is the responsibility of everyone at work to make it the best atmosphere they can, from the executive in the corner office to the newest employee in the mailroom. You will be introduced to this topic here and will be guided through the steps and skills to make your place of work a positive, encouraging place to be. As an employee, or a leader within a company, you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a company-wide reality you can seek to provide this type of environment for your department/division or those within your sphere of influence. This course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.
  • Developing a Training Needs Analysis

    $110.00
    The right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organization and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon. This course will help you to gather the information, assess the data, and present your suggestions for training or non-training solutions.   Member price:   $88.00