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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
TEMPLATE: Job Profiling Form
$3.00This 4-page resource expedites the process of profiling the duties and responsibilities of a position for new and prospective hires. Complete with percentages of time spent performing various duties as well as the potential physical strains involved. Sections include: Description of The Work Title Reporting To Employment Status Major Responsibilities Prioritized Background Information Skill Checks Transferable Skills Attitude Assessments Sector Knowledge Working Conditions Physical Demands Analysis *From Module 3 of HR Toolkit, purchase full Module here. -
Human Resources (HR) Toolkit – MODULE 1: Establishing HR Function
$199.00This module includes an overview of the Human Resources Management function and how Human Resources (HR) systems, methods, processes and procedures are typically organized and implemented by owners, manager, supervisors, and contractors. Your own HR strategy, as well as your HR processes and procedures will depend on the size and format of your workforce, as well as the goals of your organization. -
Seafood Processing Essentials
$199.00As one of the oldest food processing industries in Canada, we will explore the many potential employment and career opportunities in the Canadian fish and seafood industry. Participants will learn the importance of Seafood to Canadians as well as the importance the government places on fish and seafood safety. These measures help ensure Canada’s high international ranking and determine your role in maintaining this high standard. *Become a member to receive 20% off -
Conflict Resolution – Dealing With Difficult People
$190.00Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. *Become a member to receive 20% off -
Aspectos básicos de los Procedimientos Estándar de Operación (SOP) y de los Procedimientos Estándar de Operación de Saneamiento (SSOP)
$399.00Descripción Este curso cubre los antecedentes y la comprensión de lo que son un procedimiento operativo estándar y un procedimiento operativo estándar de saneamiento. Los participantes podrán aprender e identificar cómo se establecen y por qué son importantes para la industria alimentaria. *Hazte socio y disfruta de un 20% de descuento*










