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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
TEMPLATE: Job Offer Template with Pay & Benefits Outline
$3.00This template will help you create an effective offer letter for successful candidates. Replace the text in parentheses with relevant information and you’ll have a letter of offer drafted in no time. Although not mandatory, we’ve included a thorough pay and benefits outline to provide the successful candidate with position details essential to make an informed decision of job acceptance or declination. Ready to use or easily adapt to suit your corporate branding. Sections Include: Letter of Offer Structure Pay and Benefits Outline Probation Period Performance Reviews Paid Vacations and Holidays Group Benefits *From Module 3 of HR Toolkit, purchase full Module here. -
English as a Second Language: A Workplace Communications Primer
$125.00Good communications are vital to building good working relationships. This course is written for employees with intermediate competency in English as their second language. Exercises will explore the four main categories of communication: Speaking, Listening, Reading and Writing. It explores gaps in communication as the result of cultural language differences and provide exercises to help connect those gaps. -
口头沟通
$399.00描述 在工作场所，我们以许多不同的方式相互交流，从写信息到使用手势。我们在工作场所交流的最常见方式之一是与他人交谈。良好的职场沟通技巧非常重要。最好的沟通者使用策略和技巧来传达他们的信息。在本课程中，您将了解到使用成功工作场所沟通的技巧和工具将非常值得您花费时间和精力！ *成为会员可享受20%的折扣* -
Human Resources (HR) Toolkit
$899.00Backed by government and industry leading LMI (Labour Market Information), the FPSC’s HR Toolkit guides you through 10 streamlined modules. Everything you need to know to work in and run a business in Canada’s largest industry is at your fingertips. Each Module is easy to follow, straightforward and comprehensive. Complete with companion resources ready to use, and easy to adapt to your unique corporate branding. -
Oral Communication
$399.00In the workplace, we communicate with each other in many different ways, from writing messages to using hand signals. One of the most common ways that we communicate in the workplace is by speaking with others. Good workplace communication skills are very important. The best communicators use strategies and techniques to get their message across. During this course, you will learn that using the tips and tools of successful workplace communication will be well worth your time and effort! -
TEMPLATE: Reward Ideas
$3.00Whether acknowledging an individual’s achievements or applauding team members on a collaborative effort, be sincere. An honest thank-you can communicate as much gratitude as a t-shirt bearing the company logo. This two-page resource includes a variety of reward options that range in professionalism. Suitable for all levels of work from entry level to senior management. Reward Ideas Include: Individual & Team Rewards Money Time Senses Prestige Public Recognition Fun – I.E. Sports Tickets *From Module 6 of HR Toolkit, purchase full Module here. -
Antas 1 ng mga Allergen
$399.00Paglalarawan Sinasaklaw ng kursong ito ang listahan ng priyoridad ng mga allergens sa Canada pati na rin ang mga sulphite at gluten sources. Magagawa mong tukuyin ang mga pinagmulan at ilarawan ang mga pinakamahusay na kagawian at regulasyon upang maiwasan ang mga insidente sa kaligtasan ng pagkain na nauugnay sa mga allergens. Mapapadali ang pag-aaral sa aming mga nakakaengganyong aktibidad, pagsusulit, at laro. Ang iyong kaalaman ay susubok sa huling pagsusulit, kung saan makakatanggap ka ng isang opisyal na sertipiko. *Maging miyembro para makatanggap ng 20% diskwento* -
The Spark Within
$399.00This industry report looks at generational perspectives in Canada's Labour Force. *Become a member to receive 20% off
