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TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
加拿大职场文化
$199.00描述 加拿大是一个拥有许多不同文化的幅员辽阔的国家。了解是什么让加拿大成为一个如此多元化的国家，是在加拿大工作场所成为团队成员的一项关键技能。加拿大工作场所的各个方面可能与其他国家/地区的工作场所不同。 我们将仔细研究加拿大的基本事实、适当的工作场所礼仪（包括肢体语言、沟通技巧和常用礼仪）以及展示适应能力、职业道德和工作主动性的重要性等主题。 *成为会员可享受20%的折扣* -
Introduction to Quality Assurance and Quality Control
$299.00This course covers the roles and responsibilities of Quality Assurance and Quality Control in developing a Quality System. Participants will go through the background of the roles as well as what is important to understand when implementing Quality Systems. This course is applicable to all personnel in a food processing plant with roles in determining quality: owners, supervisors, quality manager, quality technician, production personnel, sanitation team, plant manager, food safety team, etc. *Become a member to receive 20% off -
TEMPLATE: Job Offer Template with Pay & Benefits Outline
$3.00This template will help you create an effective offer letter for successful candidates. Replace the text in parentheses with relevant information and you’ll have a letter of offer drafted in no time. Although not mandatory, we’ve included a thorough pay and benefits outline to provide the successful candidate with position details essential to make an informed decision of job acceptance or declination. Ready to use or easily adapt to suit your corporate branding. Sections Include: Letter of Offer Structure Pay and Benefits Outline Probation Period Performance Reviews Paid Vacations and Holidays Group Benefits *From Module 3 of HR Toolkit, purchase full Module here. -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Human Resources (HR) Toolkit – MODULE 2: Human Resources (HR) Planning
$199.00HR planning is a process managers use to make decisions about the best ways to allocate an organization’s operations budget and its people resources. As part of the HR planning process, managers review business objectives to forecast an organization’s demand for employees and observe market conditions to anticipate the future supply of talent. -
Oral Communication
$399.00In the workplace, we communicate with each other in many different ways, from writing messages to using hand signals. One of the most common ways that we communicate in the workplace is by speaking with others. Good workplace communication skills are very important. The best communicators use strategies and techniques to get their message across. During this course, you will learn that using the tips and tools of successful workplace communication will be well worth your time and effort! -
Numeracy
$299.00The purpose of this Numeracy course is to help frontline production workers gain the skills required to make sense of and apply basic mathematical concepts and information common to job responsibilities and tasks. By completing this course, participants will gain the basic knowledge of numeracy to solve basic mathematical equations, complete mathematical calculations in the correct order, understand and calculate fractions and percentages for workplace situations, calculate and convert common units of measurement, track production data, and calculate averages. The information learned will help participants solve mathematical problems in different workplace situations. *Become a member to receive 20% off -
Creating a Positive Work Environment
$125.00This course takes an in-depth look at an important topic that is sometimes overlooked – creating a positive environment in the workplace. It is the responsibility of everyone at work to make it the best atmosphere they can, from the executive in the corner office to the newest employee in the mailroom. You will be introduced to this topic here and will be guided through the steps and skills to make your place of work a positive, encouraging place to be. As an employee, or a leader within a company, you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a company-wide reality you can seek to provide this type of environment for your department/division or those within your sphere of influence. This course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.
