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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Workplace Essentials: Thinking Skills
$132.00This course addresses thinking skills, which are high on the list of skills which extensive government and industry research has identified as essential to success in work, learning and life. These skills provide the foundation for learning other skills and are the cornerstone of lifelong learning. Lifelong learning and workplace skills training are closely linked to productivity, adaptability and innovation, all vital elements of today’s competitive and rapidly changing global business environment. This course provides guidelines for making decisions, solving problems, thinking critically, resolving staff conflict, improving products and processes, providing quality control, and facilitating change. *Become a member to receive 20% off -
Growing Your Gender-Friendly Vocabulary
$399.00This is the third course of the FPSC DEI (Diversity Equity Inclusion) course series. Feeling comfortable in navigating this transitioning communication landscape and cultural shift is job critical for any supervisor or manager hoping to ensure that all employees are well-supported and respected in their workplace roles. This course will explore key gender definitions, language approaches, and thoughtful practices in the new gender landscape, in a way that is accessible to all. *Become a member to receive 20% off -
Antas 1 ng Sanitasyon
$399.00Paglalarawan Mahalaga ang kalinisan, at ang isang functional at komprehensibong plano sa kalinisan ay nakakatulong na mabawasan ang panganib ng paglilipat ng bacteria o pathogens mula sa hindi nilinis na ibabaw, kagamitan at kagamitan. Saklaw ng kursong ito ang paglilinis at kalinisan ng mga ibabaw ng pagkain, kagamitan at kagamitan. Magagawa mong ilarawan ang mga hakbang upang epektibong maglinis at magsanitize, pumili at maghanda ng mga solusyon sa paglilinis at paglilinis, pati na rin matutunan ang mga pinakamahusay na kagawian upang maprotektahan ang iyong sarili habang ginagawa ito. *Maging miyembro para makatanggap ng 20% diskwento* -
The Diversity, Equity, and Inclusion-Conscious Organization
$399.00This is the first course of the FPSC DEI (Diversity Equity Inclusion) course series. The DEI world is a rich field of organizational leadership with a variety of practical strategies to support DEI growth in the workplace. For many, the question is not ‘if’ they should explore diversity, equity, and inclusion in their leadership approach but rather ‘how’. Through practical, framing, reframing, and reflection activities, this course will assist you in better recognizing the relevancy and potential solutions of DEI management and leadership in your role. *Become a member to receive 20% off -
The Spark Within
$399.00This industry report looks at generational perspectives in Canada's Labour Force. *Become a member to receive 20% off -
Workplace Diversity
$118.00The great variety of differences between people in today’s work environment comes with opportunities and challenges. Communication, adaptability and change are prime requirements for employees to work together productively and harmoniously. Further, with workplace diversity continually increasing, forward looking companies and organizations see the need to be proactive in successfully developing diverse, inclusive work environments. This course provides guidelines for defining and managing diversity, understanding Canada’s diverse labour market, managing five generations working together, legal requirements for the Canadian workplace related to diversity and inclusion, knowing the programs for recruiting foreign workers, building an inclusive workplace, and developing a diversity program. -
Creative Thinking and Innovation
$250.00Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process. That’s what this course is all about. -
Communication Strategies
$125.00Creating positive relationships takes work, but like any skill, we can learn how to build these relationships by considering useful techniques and then making a decision to apply them. While we often think of communication as a coding and decoding process, we can also consider how communication is also a process of constructing meaning out of messages. This course is designed to create and maintain healthy, effective communication between co-workers, as well as within your personal relationships. -
Effective Problem-Solving
$299.00Everyone experiences problems from time to time. Some of our problems are big and complicated, while others may be more easily solved. Oftentimes solving problems involves dealing with emotions either within ourselves or others. This is one of the main reasons why companies want employees who can effectively identify and solve problems. Effective problem solvers help their organizations operate more efficiently, be more innovative and deliver exceptional customer service, leading to improved job satisfaction and career development for the employee and higher performance for the organization. Regardless of their level of complexity, problems are part of life and work. Therefore, problem-solving can be considered a life skill. *Become a member to receive 20% off -
Adaptability in the Workplace
$299.00One of the most important reasons for investing time to develop your adaptability is the fact that the world we live in, along with the working world, is constantly changing. This is due to different technological, economic, social, political and environmental events. When change is constant and unpredictable, people who are adaptable are not only better able to survive but also thrive. *Become a member to receive 20% off -
English as a Second Language: A Workplace Communications Primer
$125.00Good communications are vital to building good working relationships. This course is written for employees with intermediate competency in English as their second language. Exercises will explore the four main categories of communication: Speaking, Listening, Reading and Writing. It explores gaps in communication as the result of cultural language differences and provide exercises to help connect those gaps. -
Bullying in the Workplace
$99.00Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course. -
Introduction to Regulatory Requirements
$299.00Working with people is one of the most important factors of team environments. This is especially important for supervisors, management or anyone responsible for the time, performance and talent of others. This course will provide tools and strategies to better supervise, motivate and manage your teams effectively. *Become a member to receive 20% off -
Employer and Employee Expectations
$125.00This course will provide you with the knowledge and skills to understand what is expected of you as an employee within a Canadian Workplace. Being familiar with and meeting these expectations are important to job success and career advancement in Canada. Workplace expectations differ in every country. Canadian workplace culture expects individuals to be competent in speaking, listening and socializing with other people; to know the etiquette of working harmoniously with co-workers and supervisors; and to understand and respect cultural differences in the workplace. Employees are also expected to know general business etiquette, how to dress for the production floor and the office environment, and their rights and obligations in the Canadian workplace. Being familiar with and meeting these expectations are important to job success and career advancement in Canada. -
Communiquer, engager et maintenir en poste
$99.00Les éléments constitutifs de la communication entre les employés sur le lieu de travail sont présentés dans ce rapport sectoriel. Il comprend deux analyses de rentabilisation pour vous aider et des conseils utiles pour : Communication avec les salariés, Les impliquer, et, A terme, les conserver. -
Technologies numériques
$399.00Bienvenue au cours Technologies numériques. Ce cours vous fournira les informations et les connaissances nécessaires pour accomplir des tâches professionnelles dans un environnement numérique. *Devenez membre pour recevoir 20% de reduction -
Food Safety Culture and You
$199.00This course discusses the importance of following food safety procedures and practices when working in Canadian food companies, as these are part of food safety culture. It outlines the role of governments and food companies in protecting the food supply and identifies how consumers can be negatively affected by improper practices. It covers the important role food workers have in following procedures and telling supervisors and coworkers of food safety problems. Participants will learn the important role of food workers have in supporting their workplace food safety culture. By following food safety practices, food workers help their employer to protect the consumer, meet government regulations and address business needs. *Become a member to receive 20% off -
How to Attract, Recruit and Retain Talent
$300.00This course will introduce participants to candidate-centric recruiting, including tips and techniques that drive positive candidate experience, strengthen recruitment, maintain engagement and improve retention of new employees. *Become a member to receive 20% off -
Salubrité Alimentaire et Transformation des Viandes 101
$399.00Ce cours d’introduction aborde les compétences professionnelles d’un découpeur de viande industrielle. Les sujets comprennent : la salubrité alimentaire; l’équipement de protection individuelle; les couteaux et outils de découpe des viandes; l’entretien de l’équipement, l’assainissement et la salubrité alimentaire; la santé et sécurité au travail; les lois et règlements, et les aptitudes de communication et de leadership. Les participants au cours seront également initiés aux différents types de viandes et aux coupes de viandes. *Devenez membre pour recevoir 20% de reduction -
Pakikipag-ugnayan sa Pamamagitan ng Pananalita
$399.00Paglalarawan Sa lugar ng trabaho, nakikipag-usap kami sa isa't isa sa maraming iba't ibang paraan, mula sa pagsusulat ng mga mensahe hanggang sa paggamit ng mga hand signal. Ang isa sa mga pinakakaraniwang paraan ng pakikipag-usap natin sa lugar ng trabaho ay sa pamamagitan ng pakikipag-usap sa iba. Napakahalaga ng mahusay na mga kasanayan sa komunikasyon sa lugar ng trabaho. Gumagamit ang pinakamahuhusay na tagapagbalita ng mga diskarte at diskarte upang maiparating ang kanilang mensahe. Sa kursong ito, matututunan mo na ang paggamit ng mga tip at tool ng matagumpay na komunikasyon sa lugar ng trabaho ay magiging sulit sa iyong oras at pagsisikap. *Maging miyembro para makatanggap ng 20% diskwento* -
Coaching for Success
$399.00The EI-Coach is an effective approach to professional coaching that focuses on helping others become more intelligent with their emotions in the workplace and beyond. Exceptional supervisors use coaching to unlock human potential and improve workplace performance. EI-Coaching aims to fine-tune and build deeper connections through conversations and active listening. It also attempts to explore goals that stem from an employee's core values and independent choices. *Become a member to receive 20% off -
Interpersonal Relationships
$399.00Interpersonal skills are one of the building blocks of emotional intelligence and are highly in demand by employers. While your expertise and technical ability are essential components of your success, your social skills might actually be your most precious social skill set of all. *Become a member to receive 20% off -
Employee Accountability
$110.00Accountability in the workplace means that all employees are responsible for their actions, behaviors, performance, and decisions. It's also linked to an increase in commitment to work and employee morale, which leads to higher performance. It is proven that organizations who promote accountability are more successful and more productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others. *Become a member to receive 20% off -
Interview Skills for the Food & Beverage Processing Industry
$99.00Interview Skills for the Food and Beverage Industry addresses the many Interview skills and practices required for finding employment in the Canadian work environment. This course provides strategies, tips, and guidelines for understanding the Canadian hiring process, developing effective cover letters and resumes, being successful in job search activities, knowing what to wear to interviews, and what to expect and do before, during, and after a job interview. *Become a member to receive 20% off -
Multicultural and Multilingual Leadership
$399.00This is the fourth course of the FPSC DEI (Diversity Equity Inclusion) course series. Managers working with multilingual and multicultural teams face unique challenges but are also presented with exciting opportunities to elevate diverse knowledgebases and cultural identities to produce high-functioning teams. *Become a member to receive 20% off
