English as a Second Language: A Workplace Communications Primer
$125.00
Good communications are vital to building good working relationships. This course is written for employees with intermediate competency in English as their second language. Exercises will explore the four main categories of communication: Speaking, Listening, Reading and Writing. It explores gaps in communication as the result of cultural language differences and provide exercises to help connect those gaps.
Available!
Return to StoreGood communications are vital to building good working relationships. This course is written for employees with intermediate competency in English as their second language. Exercises will explore the four main categories of communication: Speaking, Listening, Reading and Writing. It explores gaps in communication as the result of cultural language differences and provide exercises to help connect those gaps.
Employees who use English as a second language demonstrate great commitment and skill in learning a language other than their native tongue. Clear messaging will prevent misunderstandings and improve your ability to accomplish your goals. In the workplace, you will be better able to gain support, defuse tension, avoid negativity, and improve productivity.
Learning Objectives
After you complete this course, you will be able to:
- acknowledge existing skills in the areas of Speaking, Listening, Reading and Writing.
- recognize gaps in skills compared to workplace communication needs.
- understand cultural and workplace influences on communication and how to function within them.
- learn and practise effective skills for oral and written communication, including technical forms such as email and videoconferencing.
- develop an individual Action Plan for continued skill reinforcement and growth.
Course Outline & Major Topics
- Self Awareness – Skills of Self and Others
- Words and Positive Workplace Culture
- The Tone of the Message
- Productive Conversations
- Defining Emotional Intelligence
- Telephone/Videoconferencing
- Wordsmith’s Toolbox
- Bones of Good Writing
- Parts of Speech
- From Words to Sentences
- Grammar Guidelines
- Ingredients of an Effective Email
- Ingredients of a Good Proposal
- Selling your Brand and Ideas
*Receive a nationally recognized certificate for participation in this course
Who Should Take This Course?
- New Canadians
- Human Resources Professionals
- Supervisory and Management
- Communications Departments
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