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Communication Strategies

$125.00

Creating positive relationships takes work, but like any skill, we can learn how to build these relationships by considering useful techniques and then making a decision to apply them. While we often think of communication as a coding and decoding process, we can also consider how communication is also a process of constructing meaning out of messages.

This course is designed to create and maintain healthy, effective communication between co-workers, as well as within your personal relationships.

Available!

Creating positive relationships takes work, but like any skill, we can learn how to build these relationships by considering useful techniques and then making a decision to apply them. While we often think of communication as a coding and decoding process, we can also consider how communication is also a process of constructing meaning out of messages.

This course is designed to create and maintain healthy, effective communication between co-workers, as well as within your personal relationships.

Learning Objectives

After you complete this course, you will be able to:

  • Identify common communication problems that may be holding you back.
  • Develop skills to ask questions that give you information you need.
  • Learn what your non-verbal messages are telling others.
  • Develop skills to listen actively and empathetically to others.
  • Enhance your ability to handle difficult situations.
  • Deal with situations assertively.

Course Outline & Major Topics

  • Creating Positive Relationships
    • The Power of Words
  • Growing Our Self-Awareness
    • Do You Question Your Competence?
    • Developing Confidence
  • Communication Basics
    • Defining a Skilled Communicator
  • Communication Barriers
    • Case Study: New Neighbors
  • Common Barriers
    • Being Mindful
  • Asking Good Questions
    • Types of Questions & When to Use Them
  • Listening Skills
    • What Is Said and What Is Heard
  • Body Language
    • Managing Your Messages
    • Interpreting Gestures
  • Communication Styles
    • Understanding Dichotomies
  • Creating a Positive Self-Image
    • Seven Things People Determine from Your Appearance
  • Frame of Reference
    • Testing Our Theories
    • Delivering Your Message
  • Thirty Ways to Persuade
    • Case Study: A Negative Image
    • Guidelines for Saying No

*Receive a nationally recognized certificate for participation in this course

Who Should Take This Course?

  • Human Resources Professionals
  • Communications Departments
  • Team Members & Leaders
  • Front Line Workers
  • New Hires

*Become a member to receive 20% off

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