Communication Strategies

Creating positive relationships takes work, but like any skill, we can learn how to build these relationships by considering useful techniques and then making a decision to apply them. While we often think of communication as a coding and decoding process, we can also consider how communication is also a process of constructing meaning out of messages.

This course is designed to create and maintain healthy, effective communication between co-workers, as well as within your personal relationships.

Learning Objectives

After you complete this course, you will be able to:

• Identify common communication problems that may be holding you back.
• Develop skills to ask questions that give you information you need.
• Learn what your non-verbal messages are telling others.
• Develop skills to listen actively and empathetically to others.
• Enhance your ability to handle difficult situations.
• Deal with situations assertively.

Course Outline & Major Topics

• Creating Positive Relationships
  • The Power of Words
• Growing Our Self-Awareness
  • Do You Question Your Competence?
  • Developing Confidence
• Communication Basics
  • Defining a Skilled Communicator
• Communication Barriers
  • Case Study: New Neighbors
• Common Barriers
  • Being Mindful
• Asking Good Questions
  • Types of Questions & When to Use Them
• Listening Skills
  • What Is Said and What Is Heard
• Body Language
  • Managing Your Messages
  • Interpreting Gestures
• Communication Styles
  • Understanding Dichotomies
• Creating a Positive Self-Image
  • Seven Things People Determine from Your Appearance
• Frame of Reference
  • Testing Our Theories
  • Delivering Your Message
• Thirty Ways to Persuade
  • Case Study: A Negative Image
  • Guidelines for Saying No

*Receive a nationally recognized certificate for participation in this course

Who Should Take This Course?

• Human Resources Professionals
• Communications Departments
• Team Members & Leaders
• Front Line Workers
• New Hires

*Become a member to receive 20% off