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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Effective Planning and Scheduling
$250.00As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule. Member price: $200.00 -
TEMPLATE: Sample Conflict Resolution Policy & Procedures
$3.00This resource outlines the roles and responsibilities required of both employees and management in the event of any workplace conflict. Ready to print, distribute and keep ready for the day you will need to use these policies and practices. This template is easy to customize, ready to tailor to suit your organization’s brand, and will complement your existing policies and procedures surrounding the resolution of workplace violence. Examples include: Policy Statement Procedures Three Step Processes Conflict regarding workplace practice and policies Documentation *From Module 1 of HR Toolkit, purchase full Module here. -
Fundamentals of Quality Assurance in the Food Processing Industry
$375.00This course provides Quality Assurance Technicians and anyone interested in Quality Assurance in the food processing industry with: general knowledge and standard occupational skills necessary to successfully perform in this occupation. Quality Assurance is a critical function in the food processing industry, and this course provides food workers, at the Quality Technician level, with: general food safety and food quality assurance knowledge, strategies, practices, and tools. *Become a member to receive 20% off -
Bullying in the Workplace
$99.00Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course. -
Trousse à outils pour les ressources humaines
$899.00Soutenue par l’IMT (Information sur le marché du travail) de pointe du gouvernement et de l’industrie, la boîte à outils RH du FPSC vous guide à travers 10 modules rationalisés. Tout ce que vous devez savoir pour travailler et gérer une entreprise dans la plus grande industrie du Canada est à portée de main. Chaque module est facile à suivre, simple et complet. Complet avec des ressources complémentaires prêtes à l’emploi et faciles à adapter à l’image de marque unique de votre entreprise. -
Creating a Positive Work Environment
$125.00This course takes an in-depth look at an important topic that is sometimes overlooked – creating a positive environment in the workplace. It is the responsibility of everyone at work to make it the best atmosphere they can, from the executive in the corner office to the newest employee in the mailroom. You will be introduced to this topic here and will be guided through the steps and skills to make your place of work a positive, encouraging place to be. As an employee, or a leader within a company, you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a company-wide reality you can seek to provide this type of environment for your department/division or those within your sphere of influence. This course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships. -
Human Resources (HR) Toolkit – MODULE 9: Diversity and Inclusion
$199.00Issues relating to diversity and inclusion such as recruitment and retention, employer reputation, employer branding and meeting employer legal and human rights requirements are gaining more attention from employees, managers and business owners in Canada. Diversity encompasses all of the ways in which individual people differ, while inclusion is creating a culture that embraces, respects, accepts, and values diversity. Employers have a significant influence on society and can play an important role in making our communities better places to live. Fostering a diverse and inclusive workplace can improve the employee experience and drive the success of your company as a whole, but commitment to it starts with the leaders at your organization. -
Устное общение
$399.00Описание На рабочем месте мы общаемся друг с другом самыми разными способами, от написания сообщений до использования жестовых сигналов. Один из наиболее распространенных способов общения на рабочем месте - это общение с другими людьми. Хорошие коммуникативные навыки на рабочем месте очень важны. Лучшие коммуникаторы используют стратегии и методы, чтобы донести свое послание до людей. Во время этого курса вы узнаете, что использование советов и инструментов успешного общения на рабочем месте будет стоить вашего времени и усилий. *Станьте участником, чтобы получить скидку 20%*
