-
TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
L’empathie au travail
$299.00L’une des raisons les plus importantes pour devenir plus empathique est que l’empathie, en tant que compétence d’intelligence émotionnelle, est la clé pour débloquer des relations meilleures et plus saines avec les autres. Historiquement, notre survie dépend de l’empathie, car nous sommes des êtres sociaux qui ont besoin des autres pour grandir et prospérer. Les employés dotés d’un niveau élevé d’empathie peuvent comprendre une situation du point de vue d’une autre personne et réagir avec attention et compassion. Cela signifie que les employés sont capables d'établir des liens véritables et empathiques les uns avec les autres, ce qui améliore les relations, la collaboration, l'inclusion et la diversité sur le lieu de travail. Lorsque l’empathie est valorisée et pratiquée sur le lieu de travail, elle profite à tout le monde. Les employés améliorent leur bien-être, leur confiance et leur satisfaction au travail, ce qui les rend plus heureux. Des employés heureux vont au-delà de leurs attentes pour servir les clients, ce qui se traduit par des affaires plus performantes et par la prospérité de leurs communautés. -
Trousse à outils pour les ressources humaines – MODULE 4 : Rémunération et avantages sociaux
$199.00Le maintien d’une rémunération et d’avantages sociaux équitables est un facteur clé de la satisfaction, de l’attraction, du maintien en poste et de la motivation des employés. Ce module examine le processus d’établissement de programmes de rémunération, de récompenses et d’avantages sociaux équitables et efficaces. -
Trousse à outils pour les ressources humaines – MODULE 8 : Santé et sécurité
$199.00La gestion de votre entreprise pour le maintien en poste des employés comprend des mesures stratégiques pour garder les employés satisfaits, motivés et engagés afin qu’ils restent employés et pleinement productifs au sein de votre organisation. Un programme complet de maintien en poste des employés comprend la mesure du roulement du personnel, le bilan de la satisfaction des employés et la compréhension des raisons pour lesquelles les employés quittent l’organisation. Les pratiques quotidiennes qui favorisent un environnement de travail sain et une communication efficace soutiennent ces efforts et contribuent en fin de compte au maintien en poste des employés. -
Knowing & Handling My Emotions
$399.00Knowing and handling our emotions effectively are the key to self-mastery. One way to define self-mastery is being aware of your own emotions and being able to handle them in positively. You can also think of self-mastery as being similar to self-control. When you do something that you think is the right choice, even if it is hard, you’re showing self-mastery. By completing this training, you will be equipped with the knowledge, skills, and tools that will help you better understand your own emotions and how to handle them, which results in greater self-mastery. By applying these self-mastery skills, you will experience improved satisfaction with your job, career and life, and your contributions in the workplace will become more positively impactful and professional. *Become a member to receive 20% off -
Communications for Small Business Owners
$260.00Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course will introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components. Member price: $208.00 -
TEMPLATE: Workplace Safety Kit
$8.00Safety information must be clearly communicated to all employees. It should focus on safe working practices, accident prevention and emergency procedures. This one-page checklist is ready to use ensuring your organization has thoroughly addressed workplace safety. Checklist Includes: Workplace Safety Checklist A list of employees who have first-aid, cardiopulmonary resuscitation (CPR) and other safety-related certification. Workplace Hazardous Materials Information System (WHMIS). Guidelines for electricity, fire, security, sanitation and public health issues. Procedures for safe handling of equipment. Additional First Aid Kit Contents Instruments Bandage Types Antiseptic Other Risk Evaluation Grid Risks Probability Consequence Severity Safety Action Plan Template Risk Priority Approach Measures to Implement Champion Deadline *From Module 8 of HR Toolkit, purchase full Module here. -
Measuring Training Results
$199.00There are lots of good reasons to offer training, and even more reasons to participate and take training. But there is also an accountability element, where we ask ourselves: - What was the value of that training? - Did we meet the objectives that were set out? - Did the training bring about some kind of lasting change in behavior? In this course, we’ll explore the essential elements in evaluating training and measuring results, while creating a process that is simple for trainers and human resource practitioners to implement. -
Workplace Essentials: Thinking Skills
$132.00This course addresses thinking skills, which are high on the list of skills which extensive government and industry research has identified as essential to success in work, learning and life. These skills provide the foundation for learning other skills and are the cornerstone of lifelong learning. Lifelong learning and workplace skills training are closely linked to productivity, adaptability and innovation, all vital elements of today’s competitive and rapidly changing global business environment. This course provides guidelines for making decisions, solving problems, thinking critically, resolving staff conflict, improving products and processes, providing quality control, and facilitating change. *Become a member to receive 20% off
