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TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
Communicate, Engage, Retain!
$99.00The building blocks for employee communications in the workplace are featured in this industry report. It includes two business cases to help and supportive tips for: Communication with employees, Engaging them, and, Ultimately, retaining them. *Become a member to receive 20% off -
Communication Strategies
$125.00Creating positive relationships takes work, but like any skill, we can learn how to build these relationships by considering useful techniques and then making a decision to apply them. While we often think of communication as a coding and decoding process, we can also consider how communication is also a process of constructing meaning out of messages. This course is designed to create and maintain healthy, effective communication between co-workers, as well as within your personal relationships. -
TEMPLATE: Reference Letter
$3.00When searching for employment, reference from a previous supervisor or manager can go a long way. This one-page template makes drafting a concise and professional letter of reference almost effortless. Employers need only insert employee name, job title, responsibilities, length of employment and examples of performance & behavior. Once signed and dated the letter of reference is ready to be submitted to the departing employee. Reference Consent Form Includes: Release of Employee File Information Signatures Personal Data Name Address Telephone Email Alternate Contact Number *From Module 10 of HR Toolkit, purchase full Module here. -
Trousse à outils pour les ressources humaines – MODULE 9 : Diversité et inclusion
$199.00Les questions liées à la diversité et à l’inclusion, comme le recrutement et le maintien en poste, la réputation de l’employeur, l’image de marque de l’employeur et le respect des exigences juridiques et en matière de droits de la personne de l’employeur, attirent de plus en plus l’attention des employés, des gestionnaires et des propriétaires d’entreprises au Canada. La diversité englobe toutes les façons dont les individus diffèrent, tandis que l’inclusion crée une culture qui prône, respecte, accepte et apprécie la diversité. Les employeurs ont une grande influence sur la société et peuvent jouer un rôle important pour faire de nos collectivités de meilleurs endroits où vivre. Favoriser un milieu de travail diversifié et inclusif peut améliorer l’expérience des employés et stimuler le succès de votre entreprise dans son ensemble, mais l’engagement à cet égard commence avec les dirigeants de votre organisation. -
Основы стандартных производственных инструкций (SOP) и стандартных инструкций санитарной обработки (SSOP)
$399.00Описание Этот курс охватывает предысторию и понимание того, что такое стандартная операционная процедура и стандартная операционная процедура санитарии. Участники смогут узнать и определить, как они создаются и почему они важны для пищевой промышленности. *Станьте участником, чтобы получить скидку 20%* -
Employee Accountability
$110.00Accountability in the workplace means that all employees are responsible for their actions, behaviors, performance, and decisions. It's also linked to an increase in commitment to work and employee morale, which leads to higher performance. It is proven that organizations who promote accountability are more successful and more productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others. *Become a member to receive 20% off -
Workplace Essentials: Document Use
$132.00This course addresses document use, one of the skills which extensive government and industry research has identified as essential to success in work, learning and life. These skills provide the foundation for learning other skills and are the cornerstone of lifelong learning. Lifelong learning and workplace skills training are closely linked to productivity, adaptability and innovation, all vital elements of today’s competitive and rapidly changing global business environment. *Become a member to receive 20% off










