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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Mga Kultura sa Lugar ng Trabaho sa Canada
$199.00Paglalarawan Ang Canada ay isang malawak na bansa na may maraming iba't ibang kultura. Ang pag-unawa kung bakit ang Canada ay isang magkakaibang bansa ay isang kritikal na kasanayan sa pagiging isang miyembro ng koponan sa isang lugar ng trabaho sa Canada. Mayroong iba't ibang aspeto ng isang lugar ng trabaho sa Canada na maaaring hindi katulad ng isang lugar ng trabaho sa ibang mga bansa. Susuriin nating mabuti ang mga paksa tulad ng mga pangunahing katotohanan sa Canada, naaangkop na etika sa lugar ng trabaho kabilang ang wika ng katawan, mga kasanayan sa komunikasyon at karaniwang kagandahang-loob, pati na rin ang kahalagahan ng pagpapakita ng kakayahang umangkop, etika sa trabaho, at inisyatiba sa trabaho. *Maging miyembro para makatanggap ng 20% diskwento* -
Food Safety Culture and You
$199.00This course discusses the importance of following food safety procedures and practices when working in Canadian food companies, as these are part of food safety culture. It outlines the role of governments and food companies in protecting the food supply and identifies how consumers can be negatively affected by improper practices. It covers the important role food workers have in following procedures and telling supervisors and coworkers of food safety problems. Participants will learn the important role of food workers have in supporting their workplace food safety culture. By following food safety practices, food workers help their employer to protect the consumer, meet government regulations and address business needs. *Become a member to receive 20% off -
Безопасность на рабочем месте и техника безопасности на производстве
$399.00Описание Безопасность работников имеет первостепенное значение. Переработка пищевых продуктов часто осуществляется в промышленных масштабах с использованием автоматизированного оборудования и множеством потенциальных опасностей. Быть осведомленным и обученным справляться с этими потенциальными опасностями и ситуациями на рабочем месте имеет решающее значение для безопасности сотрудников. Этот курс предоставит работникам пищевой промышленности знания о требованиях техники безопасности, необходимых для обеспечения здоровой и безопасной рабочей среды. *Станьте участником, чтобы получить скидку 20%* -
HACCP Essentials and Applying HACCP
$399.00As HACCP has such a profound importance in Food and Beverage Manufacturing, we have prepared a 13-hour, two-part crash course in HACCP. This series will prepare individuals for successful careers in food safety by covering two courses: HACCP Essentials (6 Hours, $250 Value) This course provides background information on the Hazard Analysis Critical Control Point (HACCP) technique, describes the pre-requisite programs that provide the foundation for the HACCP system and explains the purpose and scope of HACCP training within the food processing industry. As part of this, the course reviews the causes of food contamination with emphasis on the prevention of biological contamination and identifies and explains the seven HACCP principles. Applying HACCP (7 Hours $250 Value) This course focuses on how to develop, apply and maintain Hazard Analysis and Critical Control Points (HACCP) in a facility. The goal of this course is to help prevent food safety issues before they happen, rather than afterwards. This training will provide knowledge and strategies which clients can use to successfully develop and implement a HACCP System in the food processing industry. *Become a member to receive 20% off -
TEMPLATE: Sample Metrics Calculations & Forecasting Model
$2.00How well can you identify your business’ goals and needs? What implications do they have on your HR teams, staff and management? The FPHRC’s HR Planning Template expedites the process of evaluating your business allowing you and your teams more time to take necessary action. Some of these calculations include: Absence Rate: [(# days in a month) / (avg. # of employees during mo.) x (# of workdays)] Cost Per Hire: (Advertising + agency fees + employee referral fees + travel cost of applicants and staff + relocation costs + recruiter pay and benefits) / number of hires Turnover Costs: Total cost of separation + vacancy + replacement + training Management, Operations, Technology, Quality & Standards, Administration and Sales Job Titles, Staff Count, Anticipated Departures, Possible Promotion, Future Demand, Surplus and Shortages *From Module 2 of HR Toolkit, purchase full Module here -
TEMPLATE: Mentoring Program Development Checklist
$3.00Mentoring programs are an effective way to encourage growth, skill development and prepare for succession planning by encouraging employees take on leading roles among their colleagues and peers. This two-page package includes both a checklist of questions geared to prepare employees and mentors for the process as well as a sheet to track the action plan. Learning objectives are easily identified, as well as timeframes, methods of evaluation and mentor comments allowing your human resources team to easily determine effectiveness of mentoring candidates. Checklist Includes: Familiarize staff with informal training by using one-on-one coaching or on-the-job help sessions. Identify individuals that might benefit from a mentoring program. Introduce and explain the mentoring program by meeting with your employees in a workshop, seminar, or discussion-group setting. Meeting management suggestions. Collect information on potential candidates and determine appropriate matches based on similarities in employee interests and needs. Discuss how each person will benefit from the process. Set a time and place for the next meeting. Create an action plan. Allow the mentor and protégé to steer the process as it moves forward. *From Module 5 of HR Toolkit, purchase full Module here. -
Making Training Stick
$199.00We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session. -
TEMPLATE: Training Activities
$3.00This two-page reference chart covers a range of activities that can be done as team building or coaching exercises at the workplace. This template can be easily customized and distributed to managers and other business leaders that will be responsible for the training and effectiveness of employees in your workplace. Activities Include: Case Study Methods Coaching Sessions Brainstorming Demonstrations Field Trips Lectures Games Group Discussions Learning Circles Panel Discussions Projects Role Playing Simulations Small Group Activities *From Module 5 of HR Toolkit, purchase full Module here.
