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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Training with Visual Storytelling
$130.00We live in an era of artificial intelligence, robotics and unprecedented advancements in both the creation, delivery and absorption of learning materials. As the tools and techniques evolve so must we, just as the needs and desires of learners are constantly changing. This course is for trainers who are ready to make their training stronger, more memorable, and more engaging for learners by using visual storytelling and graphical techniques to create better learning experiences that lead to better retention. Member Price: $104.00 -
Active Listening
$199.00Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills. -
Coaching and Mentoring
$110.00Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization. Member price: $88.00 -
I AM FOOD: Introduction to the Food and Beverage Manufacturing Industry
$199.00This course serves as both an introduction and onboarding tool for anyone wanting to learn more about Canada's Food and Beverage Manufacturing Industry. Whether you are deciding if this field is right for you or you've recently started a new position, this course was designed for you. You will have a chance to explore the importance of the industry and the critical role it plays in the lives of Canadians. Jam-packed with critical information for your career advancement, you will explore the dimensions of the Canadian labour market, national occupational standards, and key educational & training opportunities. *Become a member to receive 20% off -
Trousse à outils pour les ressources humaines – MODULE 8 : Santé et sécurité
$199.00La gestion de votre entreprise pour le maintien en poste des employés comprend des mesures stratégiques pour garder les employés satisfaits, motivés et engagés afin qu’ils restent employés et pleinement productifs au sein de votre organisation. Un programme complet de maintien en poste des employés comprend la mesure du roulement du personnel, le bilan de la satisfaction des employés et la compréhension des raisons pour lesquelles les employés quittent l’organisation. Les pratiques quotidiennes qui favorisent un environnement de travail sain et une communication efficace soutiennent ces efforts et contribuent en fin de compte au maintien en poste des employés. -
Introduction Aux Allergènes
$225.00Ce cours met en évidence l'importance et l'impact des allergènes sur la sécurité des consommateurs, ainsi que les raisons pour lesquelles la sensibilisation et la gestion des allergènes sont une préoccupation majeure de l'industrie alimentaire. Apprenez les causes et les effets liés aux allergènes alimentaires, les complexités associées à la gestion et à la prévention des allergènes alimentaires indésirables, et les exigences réglementaires canadiennes associées. *Devenez membre pour bénéficier d'une réduction de 20% -
Основы стандартных производственных инструкций (SOP) и стандартных инструкций санитарной обработки (SSOP)
$399.00Описание Этот курс охватывает предысторию и понимание того, что такое стандартная операционная процедура и стандартная операционная процедура санитарии. Участники смогут узнать и определить, как они создаются и почему они важны для пищевой промышленности. *Станьте участником, чтобы получить скидку 20%*
