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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Business Succession Planning – Developing and Maintaining a Succession Plan
$165.00Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This course will teach you the basics about creating and maintaining a succession plan. Member Price: $132.00 -
Аллергены — уровень 1
$399.00Описание Этот курс охватывает список приоритетных аллергенов в Канаде, а также источники сульфитов и глютена. Вы сможете определить источники и описать наилучшие методы и правила для предотвращения инцидентов, связанных с безопасностью пищевых продуктов, связанных с аллергенами. Обучение станет легким благодаря нашим увлекательным занятиям, викторинам и играм. Ваши знания будут проверены на итоговом экзамене, по итогам которого вы получите официальный сертификат. *Станьте участником, чтобы получить скидку 20%* -
Надлежащая производственная практика
$399.00Описание На этом курсе будет обсуждаться, как работники общественного питания должны действовать, одеваться и быть осведомлены об опасностях, связанных с безопасностью пищевых продуктов, и как они могут их предотвратить. Этот курс предоставит вам знания и навыки, необходимые для понимания того, как GMPS поддерживают безопасное производство пищевых продуктов, и вашей роли в поддержке GMPs. Вы сможете определить угрозы безопасности пищевых продуктов и понять, как поведение работников общественного питания может оказать положительное или отрицательное влияние на безопасность пищевых продуктов. Этот курс предоставит вам знания и навыки, необходимые для понимания того, как GMPS поддерживают безопасное производство пищевых продуктов и как внедрять GMPS. *Станьте участником, чтобы получить скидку 20%* -
Empathy at Work
$299.00One of the most important reasons to become more empathetic is that empathy, as an emotional intelligence skill, is the key to unlock better and healthier relationships with others. Historically, our survival has depended on empathy because we are social beings who need others to grow and thrive. Employees with high levels of empathy can understand a situation from another person’s perspective and react with care and compassion. This means that employees are able to build true, empathetic connections with one another, which enhances relationships, collaboration, inclusion and diversity in the workplace. When empathy is valued and practiced in the workplace, it benefits everyone. Employees improve their well-being, confidence, and job satisfaction, which makes them happier. Happy employees go above and beyond to serve customers, which translates into higher performing business and prosperity for their communities. *Become a member to receive 20% off -
La COVID-19 et la transformation alimentaire
$199.00Description Ce cours vous aidera à vous intégrer au Canada en tant que travailleur de l’industrie de transformation des aliments pendant l’épidémie mondiale de COVID-19. Nous allons examiner de plus près l’effet de la COVID-19 sur nos habitudes quotidiennes au travail et à la maison. Nous vous donnerons également des conseils utiles pour rester en sécurité et nous découvrirons des moyens de vous protéger, vous et vos collègues, contre la maladie. À la fin de ce cours, vous serez un expert. *Devenez membre pour recevoir 20% de reduction -
Adaptability in the Workplace
$299.00One of the most important reasons for investing time to develop your adaptability is the fact that the world we live in, along with the working world, is constantly changing. This is due to different technological, economic, social, political and environmental events. When change is constant and unpredictable, people who are adaptable are not only better able to survive but also thrive. *Become a member to receive 20% off -
Developing a Training Needs Analysis
$110.00The right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organization and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon. This course will help you to gather the information, assess the data, and present your suggestions for training or non-training solutions. Member price: $88.00 -
Coaching and Mentoring
$110.00Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization. Member price: $88.00
