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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
ABCs of Supervising
$125.00The transition from team member to team leader can be difficult for anyone who has not had experience leading others in the past. This course breaks down what it means to become a leader, how to address the difference in your professional bearing, relationships and best prepare to take on your new responsibilities with great success. -
Creating a Workplace Wellness Program
$210.00Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes all aspects of designing or upgrading a program, from concept through implementation, to review. Member price: $168.00 -
Trousse à outils pour les ressources humaines – MODULE 3 : Dotation
$199.00Dans le climat concurrentiel d’aujourd’hui, les processus auxquels une organisation a recours pour trouver, sélectionner, sélectionner et intégrer de nouveaux employés sont essentiels à son succès. L’équipe de direction d’une organisation, ses gestionnaires d’embauche et son équipe de soutien des ressources humaines doivent travailler de manière coordonnée pour maintenir une image positive lors de toutes les étapes du processus d’embauche. -
Food Safety Culture and You
$199.00This course discusses the importance of following food safety procedures and practices when working in Canadian food companies, as these are part of food safety culture. It outlines the role of governments and food companies in protecting the food supply and identifies how consumers can be negatively affected by improper practices. It covers the important role food workers have in following procedures and telling supervisors and coworkers of food safety problems. Participants will learn the important role of food workers have in supporting their workplace food safety culture. By following food safety practices, food workers help their employer to protect the consumer, meet government regulations and address business needs. *Become a member to receive 20% off -
Employee Accountability
$110.00Accountability in the workplace means that all employees are responsible for their actions, behaviors, performance, and decisions. It's also linked to an increase in commitment to work and employee morale, which leads to higher performance. It is proven that organizations who promote accountability are more successful and more productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others. *Become a member to receive 20% off










