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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Communications for Small Business Owners
$260.00Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course will introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components. Member price: $208.00 -
Business Etiquette – Gaining That Extra Edge
$125.00If you’ve ever had an awkward moment where: You aren’t sure which fork to use, You don’t know which side plate is yours, You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before. -
Mabubuting Kasanayan sa Pagmamanupaktura (GMPs)
$399.00Paglalarawan Tatalakayin ng kursong ito kung paano kailangang kumilos, manamit at magkaroon ng kamalayan ang mga manggagawa sa pagkain sa mga panganib sa kaligtasan ng pagkain at kung paano nila mapipigilan ang mga ito. Ang kursong ito ay magbibigay sa iyo ng kaalaman at kasanayan upang maunawaan kung paano sinusuportahan ng mga GMP ang ligtas na paggawa ng pagkain at ang iyong tungkulin sa pagsuporta sa mga GMP. Magagawa mong tukuyin ang mga panganib sa kaligtasan ng pagkain at maunawaan kung paano kumilos ang mga manggagawa sa pagkain at maaaring magkaroon ng alinman sa positibo o negatibong epekto sa kaligtasan ng pagkain. Ang kursong ito ay magbibigay sa iyo ng kaalaman at kasanayan upang maunawaan kung paano sinusuportahan ng mga GMP ang ligtas na paggawa ng pagkain at kung paano ipatupad ang mga GMP. *Maging miyembro para makatanggap ng 20% diskwento* -
Introduction to Quality Assurance and Quality Control
$299.00This course covers the roles and responsibilities of Quality Assurance and Quality Control in developing a Quality System. Participants will go through the background of the roles as well as what is important to understand when implementing Quality Systems. This course is applicable to all personnel in a food processing plant with roles in determining quality: owners, supervisors, quality manager, quality technician, production personnel, sanitation team, plant manager, food safety team, etc. *Become a member to receive 20% off -
Knowing & Handling My Emotions
$399.00Knowing and handling our emotions effectively are the key to self-mastery. One way to define self-mastery is being aware of your own emotions and being able to handle them in positively. You can also think of self-mastery as being similar to self-control. When you do something that you think is the right choice, even if it is hard, you’re showing self-mastery. By completing this training, you will be equipped with the knowledge, skills, and tools that will help you better understand your own emotions and how to handle them, which results in greater self-mastery. By applying these self-mastery skills, you will experience improved satisfaction with your job, career and life, and your contributions in the workplace will become more positively impactful and professional. *Become a member to receive 20% off -
Overview of Food Safety Management Systems and Certification Schemes
$299.00This course discusses the importance of following food safety procedures and practices when working in Canadian food companies, as these are part of food safety culture. It outlines the role of governments and food companies in protecting the food supply and identifies how consumers can be negatively affected by improper practices. It covers the important role food workers have in following procedures and telling supervisors and coworkers of food safety problems. *Become a member to receive 20% off -
Bonnes pratiques de fabrication (BPF)
$399.00Description Ce cours traitera de la manière dont les travailleurs du secteur alimentaire doivent agir, s’habiller et être conscients des dangers liés à la sécurité alimentaire et de la manière dont ils peuvent les prévenir. Ce cours vous fournira les connaissances et les compétences nécessaires pour comprendre comment les BPF soutiennent la fabrication d’aliments sûrs et votre rôle dans le soutien des BPF. Vous serez en mesure d’identifier les dangers liés à la sécurité alimentaire et de comprendre comment le comportement des travailleurs du secteur alimentaire peut avoir un impact positif ou négatif sur la salubrité alimentaire. Ce cours vous fournira les connaissances et les compétences nécessaires pour comprendre comment les BPF soutiennent la fabrication sûre des aliments et comment mettre en œuvre les BPF. *Devenez membre et obtenez un rabais de 20%
