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  • Empathy at Work

    $299.00
    One of the most important reasons to become more empathetic is that empathy, as an emotional intelligence skill, is the key to unlock better and healthier relationships with others. Historically, our survival has depended on empathy because we are social beings who need others to grow and thrive. Employees with high levels of empathy can understand a situation from another person’s perspective and react with care and compassion. This means that employees are able to build true, empathetic connections with one another, which enhances relationships, collaboration, inclusion and diversity in the workplace. When empathy is valued and practiced in the workplace, it benefits everyone. Employees improve their well-being, confidence, and job satisfaction, which makes them happier. Happy employees go above and beyond to serve customers, which translates into higher performing business and prosperity for their communities. *Become a member to receive 20% off
  • Customer Service Training – Critical Elements of Customer Service

    $399.00
    The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.   Member price:  $132.00
  • Trousse à outils pour les ressources humaines – MODULE 6 : Gestion du rendement

    $199.00
    Un système efficace de gestion du rendement aide l’équipe de direction, les gestionnaires et les employés à communiquer les objectifs, à échanger de l’information, à favoriser l’apprentissage et le perfectionnement et à explorer les possibilités d’avancement professionnel. Les buts et les objectifs de l’organisation sont appuyés au quotidien par une communication efficace avec les employés conçue pour gérer les conflits en milieu de travail à mesure qu’ils surviennent et par des processus de mesures disciplinaires et des programmes de récompense des employés bien conçus.  
  • Race & Culture in the DEI Workplace

    $399.00
    This is the second course of the FPSC DEI (Diversity Equity Inclusion) course series. Whether you are working to lead a multicultural and/or multilingual workforce or exploring your own attitudes and unconscious biases around racial diversity and inclusion as a manager or supervisor, this course will assist you in learning more about yourself and the possible racial and cultural perspectives within your organization. *Become a member to receive 20% off
  • Building a Brand on Social Media

    $120.00
    Your brand speaks for your company and its products and/or services. In today’s online-focused world, it’s important that your brand has a definitive, consistent, and responsive presence. Whether you’re looking to build a brand from scratch, or strengthen an existing brand, this course will help you build a brand using social media. We’ll cover how to build a social media strategy, identify social media platforms that fit your brand, craft strong messages that will engage your audience, and evaluate and revise your strategy.   Member Price: $76.00
  • Distribution & Warehouse Food Safety

    $399.00
    In this course, you will explore the best practices and essential food safety tips for food manufacturers, distribution centers, and logistics companies. You will learn how to keep food safe from start to finish, highlight the importance of following procedures, take proactive steps to protect the food supply, and ensure products can be easily traced if there is ever a recall. Get ready to become a food safety champion in your warehouse!
  • Communications for Small Business Owners

    $260.00
    Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.   This course will introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.   Member price:  $208.00
  • Technologie numérique

    $399.00
    Bienvenue au cours Technologies numériques. Ce cours vous fournira les informations et les connaissances nécessaires pour accomplir des tâches professionnelles dans un environnement numérique. *Devenez membre pour recevoir 20% de reduction
  • Cadenassage et étiquetage

    $399.00
    Description Chaque membre de l’équipe sur le lieu de travail a des tâches uniques et tout aussi importantes pour assurer l’absence de blessures sur votre site. Les employeurs ont les pouvoirs les plus importants sur le lieu de travail, qui sont accompagnés de la plus grande responsabilité juridique. Cela dit, si vous êtes un travailleur de première ligne, vos obligations en matière de sécurité sont tout aussi importantes que celles de vos employeurs pour préserver votre santé et votre sécurité. La prévention des blessures et des maladies au travail commence par une formation structurée, mais elle ne s’arrête certainement pas là. L’un des devoirs des employeurs, en vertu de la Loi provinciale sur la santé et la sécurité, est de fournir à leurs employés des renseignements, des formations et des instructions précis sur la manière de rester en sécurité au travail. *Devenez membre pour recevoir 20% de reduction