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TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
Introduction to Preventive Control Plans
$399.00In this course, we'll explore various technical terms and concepts associated with food safety, accompanied by industry-specific real-life examples. Our focus will be on the distribution of responsibility for food safety, and we'll provide you with practical guidance on developing successful food safety cultures, implementing preventative control plans, and navigating the federal inspection process. This course is an excellent option for those who are federally registered or export outside of Canada and want to refresh their knowledge. Stay informed about the latest trends and scientific findings in food safety by reaching out to us if you have any questions or concerns. *Become a member to receive 20% off -
Entrepreneurship 101
$300.00Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business. This course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic steps of creating your own business. At the end of the course, you’ll have a solid foundation to start your entrepreneurial journey. Member price: $240.00 -
Advanced Skills for the Practical Trainer
$180.00Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning if the facilitator is able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy. To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development. We want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. This course will help you reach that goal. -
Standard Operating Procedures (SOP) Master Class
$199.00This course covers the main steps of Standard Operating Procedure (SOP) development, ensuring its effectiveness, basic SOP review and maintenance requirements. Learning material includes definition and examples of effective SOPs in food production environments, communication and team responsibilities, testing a prototype system and requirements for updating your facility’s SOP. -
Trousse à outils pour les ressources humaines – MODULE 6 : Gestion du rendement
$199.00Un système efficace de gestion du rendement aide l’équipe de direction, les gestionnaires et les employés à communiquer les objectifs, à échanger de l’information, à favoriser l’apprentissage et le perfectionnement et à explorer les possibilités d’avancement professionnel. Les buts et les objectifs de l’organisation sont appuyés au quotidien par une communication efficace avec les employés conçue pour gérer les conflits en milieu de travail à mesure qu’ils surviennent et par des processus de mesures disciplinaires et des programmes de récompense des employés bien conçus. -
Human Resources (HR) Toolkit – MODULE 6: Managing Performance
$199.00An effective performance management system helps the leadership team, managers and employees communicate goals, share information, foster learning and development, and explore career progression opportunities. Organization goals and objectives are supported on a day-to-day basis with effective employee communication designed to manage workplace conflict as it arises and with well-designed Disciplinary Action Processes and Employee Reward Programs. -
Notions de base des procédures opérationnelles normalisées (PON) et des procédures opérationnelles normalisées d’assainissement (PONA)
$399.00Description du cours Ce cours est conçu pour les travailleurs de première ligne et il décrira en détail les exigences fondamentales des procédures opérationnelles normalisées et les procédures opérationnelles normalisées d’assainissement dans l’industrie alimentaire. Les participants seront en mesure de définir les PON et les PONA, de comprendre comment celles-ci appuient les programmes de sécurité alimentaire et de déterminer les indicateurs d’une élaboration et d’une formation efficaces des PON et des PONA. *Devenez membre pour recevoir 20% de reduction -
Initiation aux Plans de Contrôle Préventif
$399.00Ce cours vous sensibilisera davantage au projet de Règlement sur la salubrité des aliments au Canada, à ses répercussions sur vos activités et aux plans de contrôle préventif (PCP), si bien que les connaîtrez mieux. Les divers exercices et évaluations vous aideront à déterminer les renseignements que contient un PCP et à déterminer l’information qui vous manque. Nous utilisons une foule de ressources de sources diverses pour vous aider à comprendre ce qu’est un PCP. Il s’agit là d’une excellente occasion pour vous d’être proactif et d’élaborer votre propre PCP. * Devenez membre pour recevoir 20% de réduction
