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TEMPLATE: Action Plan Form
$3.00Action plans do not need to be lengthy or difficult to track. This one-page form includes room for coaches and mentors to fill in up to five training objectives as well as identify the steps taken to accomplish these goals. For use in training and mentoring of employees and coaches in the workplace. Action Plan Includes: Performance Objectives Plan to Achieve Objectives Support Required Responsible Persons Timeline Monitoring Methods & Frequency *From Module 6 of HR Toolkit, purchase full Module here. -
English as a Second Language: A Workplace Communications Primer
$125.00Good communications are vital to building good working relationships. This course is written for employees with intermediate competency in English as their second language. Exercises will explore the four main categories of communication: Speaking, Listening, Reading and Writing. It explores gaps in communication as the result of cultural language differences and provide exercises to help connect those gaps. -
Канада — культура на рабочем месте
$399.00Описание Канада - огромная страна с множеством различных культур. Понимание того, что делает Канаду такой разнообразной страной, является важнейшим навыком для того, чтобы быть членом команды на канадском рабочем месте. Существуют различные аспекты канадского рабочего места, которые могут отличаться от рабочих мест в других странах. Мы внимательно рассмотрим такие темы, как основные канадские факты, соответствующий этикет на рабочем месте, включая язык тела, коммуникативные навыки и общепринятые правила вежливости, а также важность демонстрации адаптивности, трудовой этики и рабочей инициативы. *Станьте участником, чтобы получить скидку 20%* -
TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
Human Resources (HR) Toolkit – MODULE 6: Managing Performance
$199.00An effective performance management system helps the leadership team, managers and employees communicate goals, share information, foster learning and development, and explore career progression opportunities. Organization goals and objectives are supported on a day-to-day basis with effective employee communication designed to manage workplace conflict as it arises and with well-designed Disciplinary Action Processes and Employee Reward Programs. -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Coaching and Mentoring
$110.00Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization. Member price: $88.00 -
Marijuana In the Workplace: Issues, Impacts and Responsibilities
$150.00The rules and responsibilities of Marijuana in the workplace are a topic employers and employees alike must be well versed in for today’s workplace. Especially in the food and manufacturing industry the use of cannabis during work hours can be a dangerous hazard for all parties involved. As such it is important to have appropriate policies in place governing it’s use, and clear training provided to all employees to mitigate risk. Join us as we explore the impact and responsibilities of Marijuana in the workplace. *Become a member to receive 20% off -
Effective Planning and Scheduling
$250.00As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule. Member price: $200.00
