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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
TEMPLATE: Sample Conflict Resolution Policy & Procedures
$3.00This resource outlines the roles and responsibilities required of both employees and management in the event of any workplace conflict. Ready to print, distribute and keep ready for the day you will need to use these policies and practices. This template is easy to customize, ready to tailor to suit your organization’s brand, and will complement your existing policies and procedures surrounding the resolution of workplace violence. Examples include: Policy Statement Procedures Three Step Processes Conflict regarding workplace practice and policies Documentation *From Module 1 of HR Toolkit, purchase full Module here. -
Developing a Training Needs Analysis
$110.00The right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organization and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon. This course will help you to gather the information, assess the data, and present your suggestions for training or non-training solutions. Member price: $88.00 -
Salubrité alimentaire dans la distribution et les entrepôts
$399.00Dans ce cours, vous explorerez les meilleures pratiques et les conseils essentiels en matière de salubrité alimentaire pour les fabricants de produits alimentaires, les centres de distribution et les entreprises de logistique. Vous apprendrez comment assurer la salubrité des aliments du début à la fin, souligner l’importance du respect des procédures, prendre des mesures proactives pour protéger l’approvisionnement alimentaire et assurer la traçabilité des produits en cas de rappel. Préparez-vous à devenir un champion de la salubrité alimentaire dans votre entrepôt! -
Creating a Positive Work Environment
$125.00This course takes an in-depth look at an important topic that is sometimes overlooked – creating a positive environment in the workplace. It is the responsibility of everyone at work to make it the best atmosphere they can, from the executive in the corner office to the newest employee in the mailroom. You will be introduced to this topic here and will be guided through the steps and skills to make your place of work a positive, encouraging place to be. As an employee, or a leader within a company, you have a responsibility to create and maintain a positive work environment. Everyone has a responsibility to create and maintain a positive work environment. Even if this is not a company-wide reality you can seek to provide this type of environment for your department/division or those within your sphere of influence. This course will give you tools to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships. -
Communication Strategies
$125.00Creating positive relationships takes work, but like any skill, we can learn how to build these relationships by considering useful techniques and then making a decision to apply them. While we often think of communication as a coding and decoding process, we can also consider how communication is also a process of constructing meaning out of messages. This course is designed to create and maintain healthy, effective communication between co-workers, as well as within your personal relationships. -
Trousse à outils pour les ressources humaines – MODULE 6 : Gestion du rendement
$199.00Un système efficace de gestion du rendement aide l’équipe de direction, les gestionnaires et les employés à communiquer les objectifs, à échanger de l’information, à favoriser l’apprentissage et le perfectionnement et à explorer les possibilités d’avancement professionnel. Les buts et les objectifs de l’organisation sont appuyés au quotidien par une communication efficace avec les employés conçue pour gérer les conflits en milieu de travail à mesure qu’ils surviennent et par des processus de mesures disciplinaires et des programmes de récompense des employés bien conçus. -
Managing Recall in a Wired World
$249.00A recall is intended to remove food products when there is reason to believe the products may be unsafe. Even with the best planning, food safety incidents that result in recall can occur. It makes good business sense to be well prepared to respond to any challenges to your company’s well-being. This course will provide workers with an up-to-date overview of how and why we need to manage food recalls in today’s technological and social media connected society. Understand the consequences and effects of product recalls on the food and beverage processing industry. Examine techniques that assist processors to deliver information to the public, consumers, customers, and suppliers that aid in managing recalls effectively. Learn the roles and responsibilities of the recall team with an emphasis on food safety and prevention. *Become a member to receive 20% off
