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  • Staffing and Orientation – Module Three FPHRC ORIGINAL (Draft)

    $45.00
    Product quality is fundamental when working in your industry. That’s why it’s important to attract, hire, and retain qualified individuals with the appropriate skillsets to fill your Human Resources requirements. In this module we closely examine necessary objectives and best practices when searching for talent from diverse talent pools. * Part of the FPHRC's Industry Leading Toolkit available in full here
  • Customer Service Training – Critical Elements of Customer Service

    $399.00
    The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.   Member price:  $132.00
  • TEMPLATE: Human Resources Planning Template

    $3.00
    How well can you identify your business’ goals and needs? What implications do they have on your HR teams, staff and management? The FPHRC’s HR Planning Template expedites the process of evaluating your business allowing you and your teams more time to take necessary action. These include questions like: What are your business goals and needs at this time? What is going on in your external environment? Are there any implications for your HR needs such as staffing, training, performance management, etc? Do I have sufficient Staff? What are the potential outcomes of not addressing this gap? *From Module 2 of HR Toolkit, purchase full Module here
  • Business Ethics for the Office

    $125.00
    What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment.   Member Price: $100.00
  • TEMPLATE: Employee Survey Checklist & Question Bank

    $5.00
    Surveys are an efficient, effective method for gathering various information about your workplace, processes and methodologies. Designing a survey to bring maximum value to your business requires careful planning. The Employee Survey Checklist takes the guesswork out of planning an effective survey. It breaks down the preparation, distribution and analysis of employee surveys so you can concentrate on preparing the most effective next steps. As you develop a customized employee survey for your organization, be sure to use questions that are relevant to the organization and its area of business. The included bank of questions gives you a starting point. You can modify these questions or add new ones, as required to suit your business needs. Package Includes: Employee Survey Checklist Identifying Objectives & Methodology Developing Survey Content Communicating with Employees Administering Survey Analyzing Survey Responses Interpreting the Results Offering Feedback Action Plan Steps Next Steps & Follow Through Employee Survey Question Bank Job Specific Motivation Diversity & Inclusive Culture Recognition Teamwork Compensation & Benefits Career, Training & Development Client Interaction Concerning the Organization Supervisor/Management Relationships Staffing Likely Reasons to Consider Leaving *From Module 7 of HR Toolkit, purchase full Module here.
  • Lock Out Tag Out

    $399.00
    This program is designed to introduce to the topic of Lock Out - Tag Out (LOTO), so you can better comprehend the occupational health and safety instructions given to you on the job as they relate to LOTO and its broader safety topic of energy isolation.
  • Innovations Roadmap: Front End – Charter

    The Innovations Roadmap is an online program designed to equip senior management executives with the inspiration and skills needed for the successful adoption of innovation. There are 29 modules divided into 3 sections: Front-End, Development, and Commercialization. Here you gain access to one of the ten modules included in Section One: Front End - Click Here for the Full Innovations Roadmap *Become a member to receive 20% off
  • TEMPLATE: Decision to Terminate Checklist

    $3.00
    Terminating an employee and by extension another’s livelihood and career requires careful consideration, checks and adherence to company policies as well as governing laws. This two-page resource allows all employ Policies Include: Termination Checklist Records of Attendance Performance and Disciplinary Action Reviewed All incidents accurately considered and documented Written Evidence exists that parties are aware of job needs and policies Other forms of Disciplinary Action have been considered Decision to Terminate is based on objective Standards This Termination of Employment is consistent with Previous Terminations All Relevant Parties have been Consulted I can justify the termination if the employee takes legal action Common Employee Questions *From Module 10 of HR Toolkit, purchase full Module here.
  • Building Team Resilience

    $399.00
    The purpose of this Building Team Resilience course is to provide team leaders with leadership and workplace practices that build the resilience of members of their work teams in order to positively contribute to workplace productivity and engagement, create a work environment where employees feel connected, supported, and safe, and reduce employee stress levels. Participants will also learn tips for becoming a more resilient leader. *Become a member to receive 20% off