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Bullying in the Workplace
$99.00Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course. -
TEMPLATE: Training Needs Assessment Survey
$3.00Recognizing the need for additional training can be a challenge when working with a large group of employees. This three-page assessment makes it easy to determine which employees are aware of the company’s values and growth, as well as which areas each feel could use additional attention. This will assist in the selection of appropriate training methods and content. Questions Include: Do you feel you understand where the company is headed over the next year? How does your work fit in with company goals? How can the company help you improve your job performance? How do we know if our company is successful? Please describe an ongoing issue you feel requires additional attention. Do you need any training to better accomplish your own job? *From Module 5 of HR Toolkit, purchase full Module here. -
TEMPLATE: Sample Metrics Calculations & Forecasting Model
$2.00How well can you identify your business’ goals and needs? What implications do they have on your HR teams, staff and management? The FPHRC’s HR Planning Template expedites the process of evaluating your business allowing you and your teams more time to take necessary action. Some of these calculations include: Absence Rate: [(# days in a month) / (avg. # of employees during mo.) x (# of workdays)] Cost Per Hire: (Advertising + agency fees + employee referral fees + travel cost of applicants and staff + relocation costs + recruiter pay and benefits) / number of hires Turnover Costs: Total cost of separation + vacancy + replacement + training Management, Operations, Technology, Quality & Standards, Administration and Sales Job Titles, Staff Count, Anticipated Departures, Possible Promotion, Future Demand, Surplus and Shortages *From Module 2 of HR Toolkit, purchase full Module here -
TEMPLATE: Human Resources Planning Template
$3.00How well can you identify your business’ goals and needs? What implications do they have on your HR teams, staff and management? The FPHRC’s HR Planning Template expedites the process of evaluating your business allowing you and your teams more time to take necessary action. These include questions like: What are your business goals and needs at this time? What is going on in your external environment? Are there any implications for your HR needs such as staffing, training, performance management, etc? Do I have sufficient Staff? What are the potential outcomes of not addressing this gap? *From Module 2 of HR Toolkit, purchase full Module here -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Créativité et innovation
$250.00La pensée créative et l'innovation sont des éléments essentiels de notre vie personnelle et professionnelle. Pourtant, nombreux sont ceux qui ont le sentiment de manquer de créativité. Ce que la plupart d'entre nous ignorons, c'est que nous sommes créatifs au quotidien, qu'il s'agisse de choisir nos vêtements le matin ou de gérer un budget serré au travail. Si ces tâches ne sont généralement pas associées à la créativité, leur accomplissement requiert une grande dose de créativité. Si certaines personnes semblent déborder de créativité, d'autres peinent à sortir des sentiers battus. Si vous faites partie de ces derniers, il est important de comprendre que développer vos capacités créatives et innovantes demande de la pratique. Reconnaître et perfectionner son propre potentiel créatif est un processus. C'est précisément l'objectif de ce cours. -
TEMPLATE: Employee Sign-On Session & Orientation
$5.00Missing any steps when on-boarding a new employee can cost your company unnecessary time and money. This checklist makes it easy to verify all appropriate checks have been made. This four page package includes checklists for both sign-on and employee orientation ensuring new employees are given everything they need to adjust to and feel comfortable in their new roles. Template Includes: Sign On Checklist Examples: Fully signed and completed Application Forms Employee Number and ID Card Completed signed TD1 form Employee Dependents Enrolment Forms for Employee Benefit Programs Signed and Dated Safety Policy Signed and Dated Confidentiality Agreement Reviewed Pay and Benefits Outline Introduced to Supervisor Orientation Activities Example: Welcome Workplace Introduction Job Responsibilities Explained Work Conditions Work Equipment Policies and Procedures Evaluation and Development *From Module 3 of HR Toolkit, purchase full Module here. -
TEMPLATE: Action Plan Form
$3.00Action plans do not need to be lengthy or difficult to track. This one-page form includes room for coaches and mentors to fill in up to five training objectives as well as identify the steps taken to accomplish these goals. For use in training and mentoring of employees and coaches in the workplace. Action Plan Includes: Performance Objectives Plan to Achieve Objectives Support Required Responsible Persons Timeline Monitoring Methods & Frequency *From Module 6 of HR Toolkit, purchase full Module here. -
Creating a Dynamite Job Portfolio
$120.00The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.
