-
Conflict Resolution – Getting Along In The Workplace
$250.00Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome. Member price: $200.00 -
Race & Culture in the DEI Workplace
$399.00This is the second course of the FPSC DEI (Diversity Equity Inclusion) course series. Whether you are working to lead a multicultural and/or multilingual workforce or exploring your own attitudes and unconscious biases around racial diversity and inclusion as a manager or supervisor, this course will assist you in learning more about yourself and the possible racial and cultural perspectives within your organization. *Become a member to receive 20% off -
Introduction to Emotional Intelligence
$299.00Emotional Intelligence skills, also known as skills for success, contribute to 80% of your career and personal success. An employee with high Emotional Intelligence is aware of their emotions and can manage feelings, impulses and communicate effectively with others. They solve problems and build rapport in tense situations. These employees also have empathy, work well with others to build productive relationships in the workplace, remain optimistic in the face of adversity, bounce up quickly from setbacks and strive to perform. *Become a member to receive 20% off -
Créativité et innovation
$250.00La pensée créative et l'innovation sont des éléments essentiels de notre vie personnelle et professionnelle. Pourtant, nombreux sont ceux qui ont le sentiment de manquer de créativité. Ce que la plupart d'entre nous ignorons, c'est que nous sommes créatifs au quotidien, qu'il s'agisse de choisir nos vêtements le matin ou de gérer un budget serré au travail. Si ces tâches ne sont généralement pas associées à la créativité, leur accomplissement requiert une grande dose de créativité. Si certaines personnes semblent déborder de créativité, d'autres peinent à sortir des sentiers battus. Si vous faites partie de ces derniers, il est important de comprendre que développer vos capacités créatives et innovantes demande de la pratique. Reconnaître et perfectionner son propre potentiel créatif est un processus. C'est précisément l'objectif de ce cours. -
Interview Skills for the Food & Beverage Processing Industry
$99.00Interview Skills for the Food and Beverage Industry addresses the many Interview skills and practices required for finding employment in the Canadian work environment. This course provides strategies, tips, and guidelines for understanding the Canadian hiring process, developing effective cover letters and resumes, being successful in job search activities, knowing what to wear to interviews, and what to expect and do before, during, and after a job interview. *Become a member to receive 20% off -
Coaching for Success
$399.00The EI-Coach is an effective approach to professional coaching that focuses on helping others become more intelligent with their emotions in the workplace and beyond. Exceptional supervisors use coaching to unlock human potential and improve workplace performance. EI-Coaching aims to fine-tune and build deeper connections through conversations and active listening. It also attempts to explore goals that stem from an employee's core values and independent choices. *Become a member to receive 20% off -
Measuring Training Results
$199.00There are lots of good reasons to offer training, and even more reasons to participate and take training. But there is also an accountability element, where we ask ourselves: - What was the value of that training? - Did we meet the objectives that were set out? - Did the training bring about some kind of lasting change in behavior? In this course, we’ll explore the essential elements in evaluating training and measuring results, while creating a process that is simple for trainers and human resource practitioners to implement. -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Adaptability in the Workplace
$299.00One of the most important reasons for investing time to develop your adaptability is the fact that the world we live in, along with the working world, is constantly changing. This is due to different technological, economic, social, political and environmental events. When change is constant and unpredictable, people who are adaptable are not only better able to survive but also thrive. *Become a member to receive 20% off
