• Interpersonal Relationships for Workplace Success

    $399.00
    Interpersonal skills are one of the building blocks of emotional intelligence and are highly in demand by employers. While your expertise and technical ability are essential components of your success, your social skills might actually be your most precious social skill set of all.  
  • The Spark Within

    $399.00
    This industry report looks at generational perspectives in Canada's Labour Force. *Become a member to receive 20% off
  • Developing Your Training Program

    $199.00
    Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’) for newly hired employees is a key factor in retention.   In order for training to be valuable, the person that designs and plans the training must have an excellent understanding of what the training objectives are. In addition, if the trainer is able to research the strategic objectives of the company providing the training to their staff, what resources are available, and what elements of those plans can enhance the training experience, the entire experience is much more meaningful. At the same time, if a trainer is aware of any barriers that training could present (such as trainees being on call during a session, having to spread training over a long period of time, or trainees who are not accustomed to theory or classroom types of presentations), then the trainer can present a much stronger program that is tailored specifically to the participants’ needs.   This course is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organizations they work for.
  • Customer Service Training – Critical Elements of Customer Service

    $399.00
    The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.   Member price:  $132.00
  • Interview Skills for the Food & Beverage Processing Industry

    $99.00
    Interview Skills for the Food and Beverage Industry addresses the many Interview skills and practices required for finding employment in the Canadian work environment. This course provides strategies, tips, and guidelines for understanding the Canadian hiring process, developing effective cover letters and resumes, being successful in job search activities, knowing what to wear to interviews, and what to expect and do before, during, and after a job interview. *Become a member to receive 20% off
  • Building Team Resilience

    $399.00
    The purpose of this Building Team Resilience course is to provide team leaders with leadership and workplace practices that build the resilience of members of their work teams in order to positively contribute to workplace productivity and engagement, create a work environment where employees feel connected, supported, and safe, and reduce employee stress levels. Participants will also learn tips for becoming a more resilient leader. *Become a member to receive 20% off
  • Introduction to Regulatory Requirements

    $299.00
    Working with people is one of the most important factors of team environments. This is especially important for supervisors, management or anyone responsible for the time, performance and talent of others. This course will provide tools and strategies to better supervise, motivate and manage your teams effectively. *Become a member to receive 20% off
  • Growing Your Gender-Friendly Vocabulary

    $399.00
    This is the third course of the FPSC DEI (Diversity Equity Inclusion) course series. Feeling comfortable in navigating this transitioning communication landscape and cultural shift is job critical for any supervisor or manager hoping to ensure that all employees are well-supported and respected in their workplace roles. This course will explore key gender definitions, language approaches, and thoughtful practices in the new gender landscape, in a way that is accessible to all. *Become a member to receive 20% off
  • GDPR Readiness: Creating a Data Privacy Plan

    $299.00
    GDPR Readiness: Creating a Data Privacy Plan, goes over the contents of the data privacy plan, details various policy procedures that need to be written in detail, talks about privacy training, and more.