Conflict Resolution – Dealing With Difficult People
$190.00
Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.
Available!
Return to StoreSuccess comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.
Learning Objectives
After completing this course, you will understand:
- Recognize how your own attitudes and actions affect others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
Course Outline & Major Topics
- Session 1: Conflict Resolution: Dealing with Difficult People
- Course Overview
- Learning Objectives
- Pre-Assignment
- Pre-Course Assessment
- Session 2: Conflict as Communication
- Conflict as Communication
- Understanding Conflict
- Do We Have To Fight?
- What is A Conflict?
- How About Avoidance?
- Initiating the Move
- Session 3: Benefits of Confrontation
- Benefits of Confrontation
- To Talk or Not to Talk
- Determining Your Involvement
- Reciprocal Relationships
- Improving Relationships
- Session 4: Preventing Problems
- Preventing Problems
- The Importance of Empathy
- Dangerous Misconceptions
- How You Prevent Problems
- Preventing Problems
- Session 5: Getting Focused
- Getting Focused
- Getting to the Heart of the Matter
- What’s Missing?
- Peeling to the Core
- The Three F’s
- Facts
- Frequency
- Frustrated Relationship
- Session 6: Managing Anger
- Managing Anger
- Coping Strategies
- Expressing Anger
- Dealing with Other People’s Anger
- Guidelines for Assertive Anger
- Start Positively
- Be Direct
- Specify the Degree of Anger
- Don’t Accuse Others of Making You Angry
- Share Your Feelings of Threat and Fear
- Acknowledge Your Responsibility
- Avoid Self-Put Downs
- Self-Protective Techniques to Block Criticism
- Session 7: Dealing with Problems
- Problems
- Dealing with Problems
- Working With the Suggestions
- Explaining the Suggestions
- Causes of Difficult Behavior
- The Difficulty of Others
- Dealing with Others
- Session 8: The Three-Step Conflict Resolution Model
- Conflict Resolution Model
- The Three-Step Model
- Research
- Presentation – What to Do
- Take Action
- Getting the Hang of Things
- Session 9: Practice Makes Pretty Good
- Practice Makes Pretty Good
- Planning: Step 1 – Research
- Planning: Step 2 – Presentation
- Planning: Step 3 – Take Action
- Session 10: Changing Yourself
- Changing Yourself
- Negative vs. Positive Interactions
- Negative Interaction
- Positive Interaction
- Take the Wheel!
- Walking Away
- Your Organization
- Dealing with Negative Feelings
- Put Yourself in Charge of You
- Monitor Your Self-Talk
- Be in Control
- Work on Your Sense of Humor
- Have a Support Team
- Session 11: Why Don’t People Do What They Are Supposed To?
- Why Don’t People Do What They’re Supposed To Do?
- The Big Question
- Answering the Question
- Session 12: De-Stress Options to Use When Things Get Ugly
- De-Stress Options to Use When Things Get Ugly
- Belly Breathing
- Visualize
- Music
- Acupressure and Massages
- Laughter
- General Coping Thoughts When Things Get Messy
- Session 13: A Personal Action Plan
- A Personal Action Plan
- Starting Point
- Where I Want to Go
- How I Will Get There
- Post-Course Assessment
*Receive a nationally recognized certificate for participation in this course
Who Should Take This Course?
- Owners
- Supervisors
- Production Personnel
- Business Leaders
- Remote Workers
Related Products
-
Building a Brand on Social Media
$120.00Your brand speaks for your company and its products and/or services. In today’s online-focused world, it’s important that your brand has a definitive, consistent, and responsive presence. Whether you’re looking to build a brand from scratch, or strengthen an existing brand, this course will help you build a brand using social media. We’ll cover how to build a social media strategy, identify social media platforms that fit your brand, craft strong messages that will engage your audience, and evaluate and revise your strategy. Member Price: $76.00 -
Building your Self Esteem and Assertiveness Skills
$120.00A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this course, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want. -
Industrial Workplace Safety
$399.00Worker safety is of premier importance. Food processing is often on an industrial scale with automated equipment and many potential hazards. Being aware and trained to deal with these potential hazards and workplace situations is critical for employee safety. This course will provide workers in the food processing industry with knowledge of the safety requirements necessary to ensure a healthy and safe work environment. *Become a member to receive 20% off -
Bullying in the Workplace
$99.00Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course.
