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Workplace Diversity
$118.00The great variety of differences between people in today’s work environment comes with opportunities and challenges. Communication, adaptability and change are prime requirements for employees to work together productively and harmoniously. Further, with workplace diversity continually increasing, forward looking companies and organizations see the need to be proactive in successfully developing diverse, inclusive work environments. This course provides guidelines for defining and managing diversity, understanding Canada’s diverse labour market, managing five generations working together, legal requirements for the Canadian workplace related to diversity and inclusion, knowing the programs for recruiting foreign workers, building an inclusive workplace, and developing a diversity program. -
Communiquer, engager et maintenir en poste
$99.00Les éléments constitutifs de la communication entre les employés sur le lieu de travail sont présentés dans ce rapport sectoriel. Il comprend deux analyses de rentabilisation pour vous aider et des conseils utiles pour : Communication avec les salariés, Les impliquer, et, A terme, les conserver. -
Culturas en el sitio de trabajo en Canada
$199.00Descripción Canada es un país inmenso con diferentes culturas en el trabajo. Entendiendo que esto hace de Canada un país diverso, lo cual es una competencia critica a tener en el trabajo en Canada. Hay varios aspectos en el sitio de trabajo en Canada que lo hacen diferente a otros países. Analizaremos de cerca temas como los hechos básicos de Canadá, la etiqueta adecuada en el lugar de trabajo, incluido el lenguaje corporal, las habilidades de comunicación y las cortesías comunes, así como la importancia de demostrar adaptabilidad, ética laboral e iniciativa en el trabajo. *Hazte socio y disfruta de un 20% de descuento* -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Creating a Dynamite Job Portfolio
$120.00The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview. -
Developing a Training Needs Analysis
$110.00The right training at the right time can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organization and do an assessment, your answer is best framed in the form of a training needs analysis. Your ability to create an analysis that is comprehensive yet simply prepared is critical for it to be understood and acted upon. This course will help you to gather the information, assess the data, and present your suggestions for training or non-training solutions. Member price: $88.00 -
Building your Self Esteem and Assertiveness Skills
$120.00A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this course, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want. -
Building Better Teams
$100.00Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? This course can help you get there! *Become a member to receive 20% off










