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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Introduction to Internal Audit
$299.00This course provides information that assists the learner to understand why Internal Audits are done, by whom and how they are done. The course outlines the Internal Audit system, definitions, the planning phase, implementation and monitoring, verification practices, and documentation required for effective internal audits. Finally, the course aids the learner to understand the Internal Audit system’s functions. -
Conflict Resolution – Dealing With Difficult People
$190.00Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. *Become a member to receive 20% off -
Multicultural and Multilingual Leadership
$399.00This is the fourth course of the FPSC DEI (Diversity Equity Inclusion) course series. Managers working with multilingual and multicultural teams face unique challenges but are also presented with exciting opportunities to elevate diverse knowledgebases and cultural identities to produce high-functioning teams. *Become a member to receive 20% off -
Marijuana In the Workplace: Issues, Impacts and Responsibilities
$150.00The rules and responsibilities of Marijuana in the workplace are a topic employers and employees alike must be well versed in for today’s workplace. Especially in the food and manufacturing industry the use of cannabis during work hours can be a dangerous hazard for all parties involved. As such it is important to have appropriate policies in place governing it’s use, and clear training provided to all employees to mitigate risk. Join us as we explore the impact and responsibilities of Marijuana in the workplace. *Become a member to receive 20% off -
Building Team Resilience
$399.00The purpose of this Building Team Resilience course is to provide team leaders with leadership and workplace practices that build the resilience of members of their work teams in order to positively contribute to workplace productivity and engagement, create a work environment where employees feel connected, supported, and safe, and reduce employee stress levels. Participants will also learn tips for becoming a more resilient leader. *Become a member to receive 20% off -
Overview of Food Safety Management Systems and Certification Schemes
$299.00This course discusses the importance of following food safety procedures and practices when working in Canadian food companies, as these are part of food safety culture. It outlines the role of governments and food companies in protecting the food supply and identifies how consumers can be negatively affected by improper practices. It covers the important role food workers have in following procedures and telling supervisors and coworkers of food safety problems. *Become a member to receive 20% off -
Trousse à outils pour les ressources humaines – MODULE 8 : Santé et sécurité
$199.00La gestion de votre entreprise pour le maintien en poste des employés comprend des mesures stratégiques pour garder les employés satisfaits, motivés et engagés afin qu’ils restent employés et pleinement productifs au sein de votre organisation. Un programme complet de maintien en poste des employés comprend la mesure du roulement du personnel, le bilan de la satisfaction des employés et la compréhension des raisons pour lesquelles les employés quittent l’organisation. Les pratiques quotidiennes qui favorisent un environnement de travail sain et une communication efficace soutiennent ces efforts et contribuent en fin de compte au maintien en poste des employés.
