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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Measuring Training Results
$199.00There are lots of good reasons to offer training, and even more reasons to participate and take training. But there is also an accountability element, where we ask ourselves: - What was the value of that training? - Did we meet the objectives that were set out? - Did the training bring about some kind of lasting change in behavior? In this course, we’ll explore the essential elements in evaluating training and measuring results, while creating a process that is simple for trainers and human resource practitioners to implement. -
Managing the Virtual Workplace
$300.00The International Data Corporation estimates that by 2020 mobile workers will account for nearly three quarters of the workforce in the United States. Make sure you’re on top of the virtual workplace trend with this one-day Managing the Virtual Workplace training course. Through this course you will understand the advantages to business and employees of remote work, as well as the disadvantages that can be associated and the best ways to manage them. Learning Objectives: After completing this course, you will be able to: Create a virtual workplace strategy. Develop, implement, and maintain telecommuting programs. Build a virtual team and lead them to success. Plan and lead virtual meetings. Use technology to support your virtual workplace. Overcome cultural barriers when leading virtual teams. Develop your virtual leadership skills. *Become a member to receive 20% off -
Food Safety Culture and You
$199.00This course discusses the importance of following food safety procedures and practices when working in Canadian food companies, as these are part of food safety culture. It outlines the role of governments and food companies in protecting the food supply and identifies how consumers can be negatively affected by improper practices. It covers the important role food workers have in following procedures and telling supervisors and coworkers of food safety problems. Participants will learn the important role of food workers have in supporting their workplace food safety culture. By following food safety practices, food workers help their employer to protect the consumer, meet government regulations and address business needs. *Become a member to receive 20% off -
La COVID-19 et la transformation alimentaire
$199.00Description Ce cours vous aidera à vous intégrer au Canada en tant que travailleur de l’industrie de transformation des aliments pendant l’épidémie mondiale de COVID-19. Nous allons examiner de plus près l’effet de la COVID-19 sur nos habitudes quotidiennes au travail et à la maison. Nous vous donnerons également des conseils utiles pour rester en sécurité et nous découvrirons des moyens de vous protéger, vous et vos collègues, contre la maladie. À la fin de ce cours, vous serez un expert. *Devenez membre pour recevoir 20% de reduction -
Цифровые технологии
$399.00Этот курс расскажет о том, как цифровые технологии включают в себя использование цифровых инструментов и программного обеспечения; применение мер безопасности для защиты оборудования, программного обеспечения и персональных данных; и понимание использования цифровой информации. *Станьте участником, чтобы получить скидку 20%* -
Food Safety Bundle – Allergens, Recall & Traceability
$729.00FPSC recognizes the importance of Food Safety in all food and beverage processing facilities and has arranged this training bundle to complement processor training libraries. Perfect for new hires or as a refresher for seasoned employees, this bundle provides comprehensive training through three courses: Introduction to Allergens ($225 Value) This course highlights the importance and impact of allergens on consumer safety as well as why allergen awareness and management is a key food industry concern. Learn the causes and effects related to food allergens, the complexities associated with managing and prevention of unwanted food allergens, and the associated Canadian regulatory requirements. Managing Recall in a Wired World ($249 Value) Understand the consequences and effects of product recalls on the food and beverage processing industry. Examine techniques that assist processors to deliver information to the public, consumers, customers, and suppliers that aid in managing recalls effectively. Learn the roles and responsibilities of the recall team with an emphasis on food safety and prevention. Traceability Systems in the Food Manufacturing Industry ($249 Value) The information the Traceability Program provides makes management of product recalls fast and effective, reduces risks of a food safety crisis, and demonstrates that the processors is a responsible manufacturer. This course demonstrates how to develop and implement a Traceability Program for a food processing facility. This course introduces users to the topic of traceability, examines the relationship between traceability and other food safety prerequisite programs and teaches how to design, implement and test the system to ensure it is fully functional. NOTE: These courses are designed to be taken in order, once Introduction to Allergens has begun the other courses will be added to your library to take. *Receive a nationally recognized certificate for participation in each course! Who Should Take This Course? New Hires New Canadians Food Safety Teams Supervisors and Managers Front Line Workers Food Safety Consultants *Become a member to receive 20% off -
Assainissement Niveau 1
$399.00Description L’assainissement est important, et un plan d’assainissement fonctionnel et complet permet de réduire le risque de transfert de bactéries ou d’agents pathogènes à partir de surfaces, d’équipements et d’ustensiles non nettoyés. Ce cours aborde le nettoyage et l’assainissement des surfaces, des équipements et des ustensiles de contact alimentaire. À la fin du cours, vous serez en mesure de décrire les étapes d’un nettoyage et d’un assainissement efficaces, de choisir et de préparer des solutions de nettoyage et d’assainissement, ainsi que d’apprendre les meilleures pratiques pour vous protéger pendant que vous le faites. *Devenez membre pour recevoir 20% de reduction -
Managing Recall in a Wired World
$249.00A recall is intended to remove food products when there is reason to believe the products may be unsafe. Even with the best planning, food safety incidents that result in recall can occur. It makes good business sense to be well prepared to respond to any challenges to your company’s well-being. This course will provide workers with an up-to-date overview of how and why we need to manage food recalls in today’s technological and social media connected society. Understand the consequences and effects of product recalls on the food and beverage processing industry. Examine techniques that assist processors to deliver information to the public, consumers, customers, and suppliers that aid in managing recalls effectively. Learn the roles and responsibilities of the recall team with an emphasis on food safety and prevention. *Become a member to receive 20% off
