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Employer and Employee Expectations
$125.00This course will provide you with the knowledge and skills to understand what is expected of you as an employee within a Canadian Workplace. Being familiar with and meeting these expectations are important to job success and career advancement in Canada. Workplace expectations differ in every country. Canadian workplace culture expects individuals to be competent in speaking, listening and socializing with other people; to know the etiquette of working harmoniously with co-workers and supervisors; and to understand and respect cultural differences in the workplace. Employees are also expected to know general business etiquette, how to dress for the production floor and the office environment, and their rights and obligations in the Canadian workplace. Being familiar with and meeting these expectations are important to job success and career advancement in Canada. -
L’empathie au travail
$299.00L’une des raisons les plus importantes pour devenir plus empathique est que l’empathie, en tant que compétence d’intelligence émotionnelle, est la clé pour débloquer des relations meilleures et plus saines avec les autres. Historiquement, notre survie dépend de l’empathie, car nous sommes des êtres sociaux qui ont besoin des autres pour grandir et prospérer. Les employés dotés d’un niveau élevé d’empathie peuvent comprendre une situation du point de vue d’une autre personne et réagir avec attention et compassion. Cela signifie que les employés sont capables d'établir des liens véritables et empathiques les uns avec les autres, ce qui améliore les relations, la collaboration, l'inclusion et la diversité sur le lieu de travail. Lorsque l’empathie est valorisée et pratiquée sur le lieu de travail, elle profite à tout le monde. Les employés améliorent leur bien-être, leur confiance et leur satisfaction au travail, ce qui les rend plus heureux. Des employés heureux vont au-delà de leurs attentes pour servir les clients, ce qui se traduit par des affaires plus performantes et par la prospérité de leurs communautés. -
Trousse à outils pour les ressources humaines – MODULE 5 : Formation et perfectionnement
$199.00La formation et le perfectionnement des employés sont utilisés par les organisations pour développer les connaissances, les compétences et les capacités des employés de leur main-d’œuvre. Il s’agit d’un investissement dans les gens qui constituent un élément fondamental de l’entreprise et qui influencent la qualité, les coûts et la valeur des produits et services offerts aux clients. De solides programmes de formation et de perfectionnement sont conçus dans le but d’obtenir un « rendement des investissements » (RDI) en vue d’atteindre les buts ou les objectifs de rendement de l’organisation. -
HACCP Fundamentals
$199.00This course provides an understanding of Hazard Analysis and Critical Control Points (HACCP) and the importance of having a food safety program. This introductory program outlines how every person working at that facility can have either a positive or a negative impact on food safety. Participants should be able to explain the benefits of a HACCP system, understand hazards and how they can be controlled, and the importance of GMP and Prerequisite Programs. -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
The Disability-Friendly & Neurodiverse Workplace
$399.00This is the fifth course of the FPSC DEI (Diversity Equity Inclusion) course series. Virtually all organizations have employees who live with visible and invisible disabilities, as well as individuals with neurodiverse exceptionalities. Part of the discussion in the course will be considering how thoughtful awareness and meaningful support by managers (often posing very limited fiscal investment) can transform employees with intellectual, physical, sensory, and/or mental disabilities into high-functioning and highly committed team members in an organization. *Become a member to receive 20% off -
The Diversity, Equity, and Inclusion-Conscious Organization
$399.00This is the first course of the FPSC DEI (Diversity Equity Inclusion) course series. The DEI world is a rich field of organizational leadership with a variety of practical strategies to support DEI growth in the workplace. For many, the question is not ‘if’ they should explore diversity, equity, and inclusion in their leadership approach but rather ‘how’. Through practical, framing, reframing, and reflection activities, this course will assist you in better recognizing the relevancy and potential solutions of DEI management and leadership in your role. *Become a member to receive 20% off -
Introduction to HACCP Principles: Building a Strong Foundation!
$399.00In this course, we will embark on a journey to understand and master the principles of the Hazard Analysis Critical Control Point (HACCP) system. Designed in alignment with Codex Alimentarius guidelines, this course serves as your gateway to the world of food safety management systems.
