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Introduction to Quality Assurance and Quality Control
$299.00This course covers the roles and responsibilities of Quality Assurance and Quality Control in developing a Quality System. Participants will go through the background of the roles as well as what is important to understand when implementing Quality Systems. This course is applicable to all personnel in a food processing plant with roles in determining quality: owners, supervisors, quality manager, quality technician, production personnel, sanitation team, plant manager, food safety team, etc. *Become a member to receive 20% off -
Introduction to Regulatory Requirements
$299.00Working with people is one of the most important factors of team environments. This is especially important for supervisors, management or anyone responsible for the time, performance and talent of others. This course will provide tools and strategies to better supervise, motivate and manage your teams effectively. *Become a member to receive 20% off -
Building Team Resilience
$399.00The purpose of this Building Team Resilience course is to provide team leaders with leadership and workplace practices that build the resilience of members of their work teams in order to positively contribute to workplace productivity and engagement, create a work environment where employees feel connected, supported, and safe, and reduce employee stress levels. Participants will also learn tips for becoming a more resilient leader. *Become a member to receive 20% off -
The Disability-Friendly & Neurodiverse Workplace
$399.00This is the fifth course of the FPSC DEI (Diversity Equity Inclusion) course series. Virtually all organizations have employees who live with visible and invisible disabilities, as well as individuals with neurodiverse exceptionalities. Part of the discussion in the course will be considering how thoughtful awareness and meaningful support by managers (often posing very limited fiscal investment) can transform employees with intellectual, physical, sensory, and/or mental disabilities into high-functioning and highly committed team members in an organization. *Become a member to receive 20% off -
Communication Strategies
$125.00Creating positive relationships takes work, but like any skill, we can learn how to build these relationships by considering useful techniques and then making a decision to apply them. While we often think of communication as a coding and decoding process, we can also consider how communication is also a process of constructing meaning out of messages. This course is designed to create and maintain healthy, effective communication between co-workers, as well as within your personal relationships. -
Multicultural and Multilingual Leadership
$399.00This is the fourth course of the FPSC DEI (Diversity Equity Inclusion) course series. Managers working with multilingual and multicultural teams face unique challenges but are also presented with exciting opportunities to elevate diverse knowledgebases and cultural identities to produce high-functioning teams. *Become a member to receive 20% off -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Empathy at Work
$299.00One of the most important reasons to become more empathetic is that empathy, as an emotional intelligence skill, is the key to unlock better and healthier relationships with others. Historically, our survival has depended on empathy because we are social beings who need others to grow and thrive. Employees with high levels of empathy can understand a situation from another person’s perspective and react with care and compassion. This means that employees are able to build true, empathetic connections with one another, which enhances relationships, collaboration, inclusion and diversity in the workplace. When empathy is valued and practiced in the workplace, it benefits everyone. Employees improve their well-being, confidence, and job satisfaction, which makes them happier. Happy employees go above and beyond to serve customers, which translates into higher performing business and prosperity for their communities. *Become a member to receive 20% off
