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Business Succession Planning – Developing and Maintaining a Succession Plan
$165.00Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This course will teach you the basics about creating and maintaining a succession plan. Member Price: $132.00 -
Critical Thinking
$125.00In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem solving. -
ABCs of Supervising
$125.00The transition from team member to team leader can be difficult for anyone who has not had experience leading others in the past. This course breaks down what it means to become a leader, how to address the difference in your professional bearing, relationships and best prepare to take on your new responsibilities with great success. -
Numeracy
$299.00The purpose of this Numeracy course is to help frontline production workers gain the skills required to make sense of and apply basic mathematical concepts and information common to job responsibilities and tasks. By completing this course, participants will gain the basic knowledge of numeracy to solve basic mathematical equations, complete mathematical calculations in the correct order, understand and calculate fractions and percentages for workplace situations, calculate and convert common units of measurement, track production data, and calculate averages. The information learned will help participants solve mathematical problems in different workplace situations. *Become a member to receive 20% off -
The Practical Trainer
$240.00Part of knowing where you are going is defining what you are doing. Training can mean different things to different people: a trainee has needs, your supervisor has expectations, and as trainers, you have objectives. The assumption that anyone who can do a job can teach another person how to do it has led to countless errors in the instruction process. Many of us have been either a victim of or a witness to this misguided belief. Trainees are most engaged by a trainer who: Has some experience to share Has something of value to offer Can provide some real examples and give them some tips Lets participants talk and share their experiences with others Throughout this course, we take a closer look at how to approach teaching individuals with an affinity for any learning style. Whether a seasoned trainer or looking to get started this course is an excellent resource to complement your existing skillset or develop your own style for more effective training. -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Generation Gap – Closing the Generation Gap in the Workplace
$100.00There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap. Member price: $80.00 -
Créativité et innovation
$250.00La pensée créative et l'innovation sont des éléments essentiels de notre vie personnelle et professionnelle. Pourtant, nombreux sont ceux qui ont le sentiment de manquer de créativité. Ce que la plupart d'entre nous ignorons, c'est que nous sommes créatifs au quotidien, qu'il s'agisse de choisir nos vêtements le matin ou de gérer un budget serré au travail. Si ces tâches ne sont généralement pas associées à la créativité, leur accomplissement requiert une grande dose de créativité. Si certaines personnes semblent déborder de créativité, d'autres peinent à sortir des sentiers battus. Si vous faites partie de ces derniers, il est important de comprendre que développer vos capacités créatives et innovantes demande de la pratique. Reconnaître et perfectionner son propre potentiel créatif est un processus. C'est précisément l'objectif de ce cours. -
Employee Accountability
$110.00Accountability in the workplace means that all employees are responsible for their actions, behaviors, performance, and decisions. It's also linked to an increase in commitment to work and employee morale, which leads to higher performance. It is proven that organizations who promote accountability are more successful and more productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others. *Become a member to receive 20% off
