Delegation – The Art of Delegating Effectively


Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This course will explore many of the facets of delegation, including when to delegate and whom to delegate to. We will also go through the delegation process step by step and learn about techniques to overcome problems.

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Learning Objectives

  • Clearly identify how delegation fits into your job and how it can make you more successful
  • Identify different ways of delegating tasks
  • Use an eight-step process for effective delegation
  • Give better instructions for better delegation results
  • Recognize common delegation pitfalls and how to avoid them
  • Monitor delegation results
  • Give effective feedback


Course Outline

  1. Course Overview
  2. Why Delegate?
  • Advantages and Disadvantages
  • More on Delegation
  • Self-Assessment
  1. What is Delegation?
  • Delegation Definitions
  • Levels of Delegation
  • Guidelines for Success
  • Lateral Delegation
  1. Pre-Assignment Review
  2. Picking the Right Person
  3. The Delegation Meeting
  4. Putting it into Practice
  5. Giving Instructions
  • Three Types of Instructions
  • Preparing Instructions
  1. Monitoring Delegation
  2. Practicing Delegation
  • Decision One
  • Decision Two
  • Decision Three
  • Decision Four
  • Decision Five
  1. Giving Feedback
  • The Ingredients of Good Feedback
  • Case Studies
  1. Becoming a Good Delegator
  2. Personal Action Plan
  3. Recommended Reading List
  4. Post-Course Assessment