Crisis Management


Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.


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Learning Objectives

  1. Assign people to an appropriate crisis team role
  2. Conduct a crisis audit
  3. Establish the means for business continuity
  4. Determine how to manage incidents
  5. Help your team recover from a crisis
  6. Apply the process in practical exercise


Course Outline

  1. Course Overview
  2. What is Crisis Management?
  • Defining Terms
  • The Crisis Management Team
  • Creating the Team
  1. Training Leaders and Staff
  • Training Essentials
  • Conducting Training
  1. Conducting the Crisis Audit
  • Why Audit?
  • Using a Risk Matrix
  1. Performing a Risk Level Analysis
  • The Four Categories
  • Case Studies
  1. Developing a Response Process
  • Pre-Assignment Review
  • Crisis Response Process
  1. Consulting with the Experts
  2. Incident Management Techniques
  • Case Study
  • Responding to Incidents
  • Documenting Incidents
  • Investigating Incidents
  1. Working through the Issues
  • Model Overview
  • Phase One
  • Phase Two
  • Phase Three
  • Types of Decisions
  1. Establishing an Emergency Operations Center
  • EOC Considerations
  • Who is In Charge?
  1. Building Business Continuity and Recovery
  • Creating Continuity
  • Essential Crisis Plan Elements
  1. Walliallia
  • Background
  • Exercise One: Gas Line Explosion at Water Plant
  • Exercise Two: How are you Feeling?
  • Exercise Three: The Last Question
  1. Recovering and Moving On
  • Initial Adjustments
  • Working Things Out
  1. Personal Action Plan
  2. Recommended Reading List
  3. Post-Course Assessment