-
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Standard Operating Procedures (SOP) Master Class
$199.00This course covers the main steps of Standard Operating Procedure (SOP) development, ensuring its effectiveness, basic SOP review and maintenance requirements. Learning material includes definition and examples of effective SOPs in food production environments, communication and team responsibilities, testing a prototype system and requirements for updating your facility’s SOP. -
Generation Gap – Closing the Generation Gap in the Workplace
$100.00There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap. Member price: $80.00 -
Food Fraud and Authenticity
$249.00This course will provide businesses with the tools and strategies to quantify, detect and prevent food fraud. It will also provide some guidelines and practices on how to build an anti-fraud culture in your company. Designed to give students a strong understanding of food fraud and food authenticity. This course emphasizes the importance of using existing legislative frameworks, strengthening of intelligence sharing and analysis to understand, mitigate and minimize fraud. Effective monitoring systems are essential to maintaining the integrity of a company’s own activities to maintain the assurance and integrity of its products, brand and supply chains. *Become a member to receive 20% off -
Transferable Skills
$199.00This course is about the skills we use in our daily lives, the skills we take with us in new situations, and the skills we use on the job. We will explore their relationships with each other and how we can apply these skills to finding careers in Food Processing. -
Mga Kultura sa Lugar ng Trabaho sa Canada
$199.00Paglalarawan Ang Canada ay isang malawak na bansa na may maraming iba't ibang kultura. Ang pag-unawa kung bakit ang Canada ay isang magkakaibang bansa ay isang kritikal na kasanayan sa pagiging isang miyembro ng koponan sa isang lugar ng trabaho sa Canada. Mayroong iba't ibang aspeto ng isang lugar ng trabaho sa Canada na maaaring hindi katulad ng isang lugar ng trabaho sa ibang mga bansa. Susuriin nating mabuti ang mga paksa tulad ng mga pangunahing katotohanan sa Canada, naaangkop na etika sa lugar ng trabaho kabilang ang wika ng katawan, mga kasanayan sa komunikasyon at karaniwang kagandahang-loob, pati na rin ang kahalagahan ng pagpapakita ng kakayahang umangkop, etika sa trabaho, at inisyatiba sa trabaho. *Maging miyembro para makatanggap ng 20% diskwento* -
Business Etiquette – Gaining That Extra Edge
$125.00If you’ve ever had an awkward moment where: You aren’t sure which fork to use, You don’t know which side plate is yours, You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before. -
Sanitation: Level 1
$399.00This course provides food processing industry sanitation workers – more specifically, those who perform or will be performing sanitation , with an essential general background knowledge related to the principles of cleaning and sanitation as well as common food industry practices. It also provides detailed instruction on the facility-specific cleaning and sanitizing procedures. *Become a member to receive 20% off -
On-Farm Food Safety Training
$199.00This course will meet basic training requirements for on-farm food safety and provide a better understanding on how to implement efficient On-Farm HACCP-based systems. Participants will learn how to develop and enforce a food safety system overview based on a Hazard Analysis Critical Control Point (HACCP) approach to sustaining and growing your business in today’s environment. *Become a member to receive 20% off
