Coaching and Mentoring


Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.


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Learning Objectives

  • Understand how coaching can be used to develop your team
  • Develop the coaching and mentoring skills that help improve individual performance
  • Demonstrate the behaviors and practices of an effective coach
  • Recognize employees’ strengths and give them the feedback they need to succeed
  • Identify employee problems and ways you can help to correct them


Course Outline

  1. Course Overview
  2. Defining Coaching and Mentoring
  • Coaching and Mentoring
  • Matching Mentors
  • Defining Coaching
  • Coaching Skills
  1. Coaching Assessment Review
  • Coaching Assessment and Scoring
  • Making Connections
  1. Interpersonal Communication Skills
  • What are Communication Skills?
  • Getting Better with Communication
  • Probing Techniques
  • Active Listening Skills
  1. Critical Coaching Skills
  2. Setting Goals with SPIRIT
  • Setting Achievable Goals
  • Getting on Track
  1. Learning Styles and Principles
  2. The Benefits/Consequences Matrix
  3. Skills Involved in Coaching
  4. The Coaching Model
  5. Giving Effective Feedback
  6. Coaching Problems and Solutions
  7. Personal Action Plan
  8. Recommended Reading List
  9. Post-Course Assessment