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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Bonnes pratiques de fabrication (BPF)
$399.00Description Ce cours traitera de la manière dont les travailleurs du secteur alimentaire doivent agir, s’habiller et être conscients des dangers liés à la sécurité alimentaire et de la manière dont ils peuvent les prévenir. Ce cours vous fournira les connaissances et les compétences nécessaires pour comprendre comment les BPF soutiennent la fabrication d’aliments sûrs et votre rôle dans le soutien des BPF. Vous serez en mesure d’identifier les dangers liés à la sécurité alimentaire et de comprendre comment le comportement des travailleurs du secteur alimentaire peut avoir un impact positif ou négatif sur la salubrité alimentaire. Ce cours vous fournira les connaissances et les compétences nécessaires pour comprendre comment les BPF soutiennent la fabrication sûre des aliments et comment mettre en œuvre les BPF. *Devenez membre et obtenez un rabais de 20% -
Good Manufacturing Practices (GMPs)
$399.00This course will discuss how food workers need to act, dress and be aware of food safety hazards and how they can prevent them. This course will provide you with the knowledge and skills to understand how GMPs support safe food manufacturing and your role in supporting GMPs. You will be able to identify food safety hazards and understand how food workers behavior and can have either a positive or a negative impact on food safety. This course will provide you with the knowledge and skills to understand how GMPs support the safe manufacturing of food and how to implement GMPs. *Become a member to receive 20% off -
Oral Communication
$399.00In the workplace, we communicate with each other in many different ways, from writing messages to using hand signals. One of the most common ways that we communicate in the workplace is by speaking with others. Good workplace communication skills are very important. The best communicators use strategies and techniques to get their message across. During this course, you will learn that using the tips and tools of successful workplace communication will be well worth your time and effort! -
Sanitation: Level 1
$399.00This course provides food processing industry sanitation workers – more specifically, those who perform or will be performing sanitation , with an essential general background knowledge related to the principles of cleaning and sanitation as well as common food industry practices. It also provides detailed instruction on the facility-specific cleaning and sanitizing procedures. *Become a member to receive 20% off -
Seafood Processing Essentials
$199.00As one of the oldest food processing industries in Canada, we will explore the many potential employment and career opportunities in the Canadian fish and seafood industry. Participants will learn the importance of Seafood to Canadians as well as the importance the government places on fish and seafood safety. These measures help ensure Canada’s high international ranking and determine your role in maintaining this high standard. *Become a member to receive 20% off -
Salubrité Alimentaire et Transformation des Viandes 101
$399.00Ce cours d’introduction aborde les compétences professionnelles d’un découpeur de viande industrielle. Les sujets comprennent : la salubrité alimentaire; l’équipement de protection individuelle; les couteaux et outils de découpe des viandes; l’entretien de l’équipement, l’assainissement et la salubrité alimentaire; la santé et sécurité au travail; les lois et règlements, et les aptitudes de communication et de leadership. Les participants au cours seront également initiés aux différents types de viandes et aux coupes de viandes. *Devenez membre pour recevoir 20% de reduction -
Industrial Workplace Safety
$399.00Worker safety is of premier importance. Food processing is often on an industrial scale with automated equipment and many potential hazards. Being aware and trained to deal with these potential hazards and workplace situations is critical for employee safety. This course will provide workers in the food processing industry with knowledge of the safety requirements necessary to ensure a healthy and safe work environment. *Become a member to receive 20% off -
Bullying in the Workplace
$99.00Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course.
