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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Assainissement Niveau 1
$399.00Description L’assainissement est important, et un plan d’assainissement fonctionnel et complet permet de réduire le risque de transfert de bactéries ou d’agents pathogènes à partir de surfaces, d’équipements et d’ustensiles non nettoyés. Ce cours aborde le nettoyage et l’assainissement des surfaces, des équipements et des ustensiles de contact alimentaire. À la fin du cours, vous serez en mesure de décrire les étapes d’un nettoyage et d’un assainissement efficaces, de choisir et de préparer des solutions de nettoyage et d’assainissement, ainsi que d’apprendre les meilleures pratiques pour vous protéger pendant que vous le faites. *Devenez membre pour recevoir 20% de reduction -
Trousse à outils pour les ressources humaines – MODULE 6 : Gestion du rendement
$199.00Un système efficace de gestion du rendement aide l’équipe de direction, les gestionnaires et les employés à communiquer les objectifs, à échanger de l’information, à favoriser l’apprentissage et le perfectionnement et à explorer les possibilités d’avancement professionnel. Les buts et les objectifs de l’organisation sont appuyés au quotidien par une communication efficace avec les employés conçue pour gérer les conflits en milieu de travail à mesure qu’ils surviennent et par des processus de mesures disciplinaires et des programmes de récompense des employés bien conçus. -
TEMPLATE: Performance Evaluation Form
$5.00This eight-page resource covers the creation and use of performance management evaluations, including how often they are completed, monitoring, feedback and evaluation processes. Supervisor and employee meet informally during the performance cycle to review the employee’s progress. Formal reviews may also be conducted, particularly if either the supervisor or employee changes jobs or a key milestone is reached. Completed Performance Management Forms are expected to be added to the employee’s Human Resource file. Performance Evaluation Includes: Performance Evaluation Forms Confidentiality Creation & Implementation Evaluation Stages Performance Planning & Review Objectives Key Indicators Target Completion Dates Results Learning & Development Skills To Develop Action Plan Completion Dates Results Competency Review Knowledge of Job Productivity Quality of Work Reliability Communication Analytical Ability Initiative *From Module 6 of HR Toolkit, purchase full Module here. -
Conflict Resolution – Dealing With Difficult People
$190.00Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. *Become a member to receive 20% off -
Allergens
$399.00This course covers the priority list of allergens in Canada as well as sulphites and gluten sources. You will be able to identify the sources and describe the best practices and regulations to prevent allergens related food safety incidents. Learning will be made easy with our engaging activities, quizzes, and games. Your knowledge will be tested in the final exam, in which you will receive an official certificate. *Become a member to receive 20% off -
Training & Mentoring – Module Five FPHRC ORIGINAL (Draft)
$25.00In this module we walk you through training, one of the greatest investments you can make in your company’s future. Training enables your organization to improve the skills, efficiency and abilities of your workforce. Simultaneously your product quality, customer satisfaction and quality and assurance checks will also benefit greatly from good training practices. * Part of the FPHRC's Industry Leading Toolkit available in full here -
Human Resources (HR) Toolkit – MODULE 4: Compensation and Benefits
$199.00Maintaining equitable compensation and benefits is a key factor for employee satisfaction and for attracting, retaining and motivating employees. This module examines the process for establishing fair and effective compensation, rewards and benefits programs. -
Business Etiquette – Gaining That Extra Edge
$125.00If you’ve ever had an awkward moment where: You aren’t sure which fork to use, You don’t know which side plate is yours, You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before.
