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Business Ethics for the Office
$125.00What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment. Member Price: $100.00 -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Measuring Training Results
$199.00There are lots of good reasons to offer training, and even more reasons to participate and take training. But there is also an accountability element, where we ask ourselves: - What was the value of that training? - Did we meet the objectives that were set out? - Did the training bring about some kind of lasting change in behavior? In this course, we’ll explore the essential elements in evaluating training and measuring results, while creating a process that is simple for trainers and human resource practitioners to implement. -
Comunicación oral
$399.00Descripción En el sitio de trabajo, nos comunicamos el uno al otro de muchas maneras, desde mensajes escritos hasta usando lenguaje de señas. Una de las formas mas comunes para comunicarse en el lugar de trabajo es hablando con otros. Una buena comunicación en el sitio de trabajo es muy importante. Los mejores comunicadores usan estrategias y técnicas para transmitir su mensaje. Durante este curso, usted aprenderá a usar los consejos y herramientas de una comunicación eficaz en el lugar de trabajo lo cual valdrá la pena por su tiempo y esfuerzo. *Hazte socio y disfruta de un 20% de descuento* -
Communicate, Engage, Retain!
$99.00The building blocks for employee communications in the workplace are featured in this industry report. It includes two business cases to help and supportive tips for: Communication with employees, Engaging them, and, Ultimately, retaining them. *Become a member to receive 20% off -
Applying HACCP
$250.00This course focuses on how to develop, apply and maintain Hazard Analysis and Critical Control Points (HACCP) in a facility. The goal of this course is to help prevent food safety issues before they happen, rather than afterwards. This training will provide knowledge and strategies which clients can use to successfully develop and implement a HACCP System in the food processing industry. Part 2 of a 13-hour HACCP Pairing. See Part 1: HACCP Essentials *Become a member to receive 20% off -
Introduction to Emotional Intelligence
$299.00Emotional Intelligence skills, also known as skills for success, contribute to 80% of your career and personal success. An employee with high Emotional Intelligence is aware of their emotions and can manage feelings, impulses and communicate effectively with others. They solve problems and build rapport in tense situations. These employees also have empathy, work well with others to build productive relationships in the workplace, remain optimistic in the face of adversity, bounce up quickly from setbacks and strive to perform. *Become a member to receive 20% off -
加拿大职场文化
$199.00描述 加拿大是一个拥有许多不同文化的幅员辽阔的国家。了解是什么让加拿大成为一个如此多元化的国家，是在加拿大工作场所成为团队成员的一项关键技能。加拿大工作场所的各个方面可能与其他国家/地区的工作场所不同。 我们将仔细研究加拿大的基本事实、适当的工作场所礼仪（包括肢体语言、沟通技巧和常用礼仪）以及展示适应能力、职业道德和工作主动性的重要性等主题。 *成为会员可享受20%的折扣* -
Lock Out Tag Out
$399.00This program is designed to introduce to the topic of Lock Out - Tag Out (LOTO), so you can better comprehend the occupational health and safety instructions given to you on the job as they relate to LOTO and its broader safety topic of energy isolation.
