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Measuring Training Results
$199.00There are lots of good reasons to offer training, and even more reasons to participate and take training. But there is also an accountability element, where we ask ourselves: - What was the value of that training? - Did we meet the objectives that were set out? - Did the training bring about some kind of lasting change in behavior? In this course, we’ll explore the essential elements in evaluating training and measuring results, while creating a process that is simple for trainers and human resource practitioners to implement. -
Oral Communication
$399.00In the workplace, we communicate with each other in many different ways, from writing messages to using hand signals. One of the most common ways that we communicate in the workplace is by speaking with others. Good workplace communication skills are very important. The best communicators use strategies and techniques to get their message across. During this course, you will learn that using the tips and tools of successful workplace communication will be well worth your time and effort! -
Communicate, Engage, Retain!
$99.00The building blocks for employee communications in the workplace are featured in this industry report. It includes two business cases to help and supportive tips for: Communication with employees, Engaging them, and, Ultimately, retaining them. *Become a member to receive 20% off -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Leadership Skills for Supervisors: Communication, Coaching, & Conflict
$295.00Communication, Coaching and Conflict are just a few of the topics covered in this one-day course. Leadership Skills for Supervisors gives participants an understanding of the different mindsets we all have, how they communicate and best apply their talents and aptitudes to their work. No matter where you are on the spectrum, this course highlights the skills you have that make you great leadership material and also covers the tips and tricks that define successful leaders in every industry. Whether a seasoned manager or gearing up for a new supervisory position, this course is an excellent resource to better manage oneself and others in a team environment. Don’t hesitate to add this inspirational training material to your online learning portfolio today! Leadership is not about a title or a designation. It’s about impact influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers. – Robin S. Sharma, Author of The Monk who Sold his Ferrari -
Adaptability in the Workplace
$299.00One of the most important reasons for investing time to develop your adaptability is the fact that the world we live in, along with the working world, is constantly changing. This is due to different technological, economic, social, political and environmental events. When change is constant and unpredictable, people who are adaptable are not only better able to survive but also thrive. *Become a member to receive 20% off -
Multicultural and Multilingual Leadership
$399.00This is the fourth course of the FPSC DEI (Diversity Equity Inclusion) course series. Managers working with multilingual and multicultural teams face unique challenges but are also presented with exciting opportunities to elevate diverse knowledgebases and cultural identities to produce high-functioning teams. *Become a member to receive 20% off -
Workplace Harassment: What It Is & What To Do About It
$200.00Have you ever been in a social situation where you felt uncomfortable? We all experience them from time to time, but what happens when harassment is caused by circumstances you or a colleague you know is subjected to at your workplace every day? There is no reason anyone should feel uncomfortable in their workplace environment, and to this end we offer a comprehensive course to clearly define what constitutes harassment and how to address it from your role in your organization whichever that may be. Now is the time to speak up. By the end of this course learners of every background will know if an action is acceptable at work. If they are the victim of or witness an action that is not they will know what to do. Stand up for fair treatment and safe, enjoyable workplace environments. Take our workplace harassment course today! -
Business Etiquette – Gaining That Extra Edge
$125.00If you’ve ever had an awkward moment where: You aren’t sure which fork to use, You don’t know which side plate is yours, You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before.
