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Oral Communication
$399.00In the workplace, we communicate with each other in many different ways, from writing messages to using hand signals. One of the most common ways that we communicate in the workplace is by speaking with others. Good workplace communication skills are very important. The best communicators use strategies and techniques to get their message across. During this course, you will learn that using the tips and tools of successful workplace communication will be well worth your time and effort! -
Workplace Harassment: What It Is & What To Do About It
$200.00Have you ever been in a social situation where you felt uncomfortable? We all experience them from time to time, but what happens when harassment is caused by circumstances you or a colleague you know is subjected to at your workplace every day? There is no reason anyone should feel uncomfortable in their workplace environment, and to this end we offer a comprehensive course to clearly define what constitutes harassment and how to address it from your role in your organization whichever that may be. Now is the time to speak up. By the end of this course learners of every background will know if an action is acceptable at work. If they are the victim of or witness an action that is not they will know what to do. Stand up for fair treatment and safe, enjoyable workplace environments. Take our workplace harassment course today! -
The Disability-Friendly & Neurodiverse Workplace
$399.00This is the fifth course of the FPSC DEI (Diversity Equity Inclusion) course series. Virtually all organizations have employees who live with visible and invisible disabilities, as well as individuals with neurodiverse exceptionalities. Part of the discussion in the course will be considering how thoughtful awareness and meaningful support by managers (often posing very limited fiscal investment) can transform employees with intellectual, physical, sensory, and/or mental disabilities into high-functioning and highly committed team members in an organization. *Become a member to receive 20% off -
Adaptability in the Workplace
$299.00One of the most important reasons for investing time to develop your adaptability is the fact that the world we live in, along with the working world, is constantly changing. This is due to different technological, economic, social, political and environmental events. When change is constant and unpredictable, people who are adaptable are not only better able to survive but also thrive. *Become a member to receive 20% off -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Multicultural and Multilingual Leadership
$399.00This is the fourth course of the FPSC DEI (Diversity Equity Inclusion) course series. Managers working with multilingual and multicultural teams face unique challenges but are also presented with exciting opportunities to elevate diverse knowledgebases and cultural identities to produce high-functioning teams. *Become a member to receive 20% off -
Developing Your Training Program
$199.00Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’) for newly hired employees is a key factor in retention. In order for training to be valuable, the person that designs and plans the training must have an excellent understanding of what the training objectives are. In addition, if the trainer is able to research the strategic objectives of the company providing the training to their staff, what resources are available, and what elements of those plans can enhance the training experience, the entire experience is much more meaningful. At the same time, if a trainer is aware of any barriers that training could present (such as trainees being on call during a session, having to spread training over a long period of time, or trainees who are not accustomed to theory or classroom types of presentations), then the trainer can present a much stronger program that is tailored specifically to the participants’ needs. This course is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organizations they work for. -
Bullying in the Workplace
$99.00Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course. -
Employee Accountability
$110.00Accountability in the workplace means that all employees are responsible for their actions, behaviors, performance, and decisions. It's also linked to an increase in commitment to work and employee morale, which leads to higher performance. It is proven that organizations who promote accountability are more successful and more productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others. *Become a member to receive 20% off
