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The Spark Within
$399.00This industry report looks at generational perspectives in Canada's Labour Force. *Become a member to receive 20% off -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Growing Your Gender-Friendly Vocabulary
$399.00This is the third course of the FPSC DEI (Diversity Equity Inclusion) course series. Feeling comfortable in navigating this transitioning communication landscape and cultural shift is job critical for any supervisor or manager hoping to ensure that all employees are well-supported and respected in their workplace roles. This course will explore key gender definitions, language approaches, and thoughtful practices in the new gender landscape, in a way that is accessible to all. *Become a member to receive 20% off -
Building your Self Esteem and Assertiveness Skills
$120.00A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this course, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want. -
Using Activities to Make Training Fun
$199.00Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, we’ve all been somewhere where the class clown is able to lighten the mood and help people have fun. The good news is that humor can help you make your training sessions just as engaging as those fun social occasions. Even better, you don’t need to be the class clown or an award-winning comedian to do it. This course will help you identify what kind of humor you can bring to the classroom, and how games can help you engage your participants. -
Active Listening
$199.00Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills. -
How to Attract, Recruit and Retain Talent
$300.00This course will introduce participants to candidate-centric recruiting, including tips and techniques that drive positive candidate experience, strengthen recruitment, maintain engagement and improve retention of new employees. *Become a member to receive 20% off -
Adaptability in the Workplace
$299.00One of the most important reasons for investing time to develop your adaptability is the fact that the world we live in, along with the working world, is constantly changing. This is due to different technological, economic, social, political and environmental events. When change is constant and unpredictable, people who are adaptable are not only better able to survive but also thrive. *Become a member to receive 20% off -
Managing the Virtual Workplace
$300.00The International Data Corporation estimates that by 2020 mobile workers will account for nearly three quarters of the workforce in the United States. Make sure you’re on top of the virtual workplace trend with this one-day Managing the Virtual Workplace training course. Through this course you will understand the advantages to business and employees of remote work, as well as the disadvantages that can be associated and the best ways to manage them. Learning Objectives: After completing this course, you will be able to: Create a virtual workplace strategy. Develop, implement, and maintain telecommuting programs. Build a virtual team and lead them to success. Plan and lead virtual meetings. Use technology to support your virtual workplace. Overcome cultural barriers when leading virtual teams. Develop your virtual leadership skills. *Become a member to receive 20% off
