-
Conflict Resolution – Getting Along In The Workplace
$250.00Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome. Member price: $200.00 -
Aspectos básicos de los Procedimientos Estándar de Operación (SOP) y de los Procedimientos Estándar de Operación de Saneamiento (SSOP)
$399.00Descripción Este curso cubre los antecedentes y la comprensión de lo que son un procedimiento operativo estándar y un procedimiento operativo estándar de saneamiento. Los participantes podrán aprender e identificar cómo se establecen y por qué son importantes para la industria alimentaria. *Hazte socio y disfruta de un 20% de descuento* -
Employer and Employee Expectations
$125.00This course will provide you with the knowledge and skills to understand what is expected of you as an employee within a Canadian Workplace. Being familiar with and meeting these expectations are important to job success and career advancement in Canada. Workplace expectations differ in every country. Canadian workplace culture expects individuals to be competent in speaking, listening and socializing with other people; to know the etiquette of working harmoniously with co-workers and supervisors; and to understand and respect cultural differences in the workplace. Employees are also expected to know general business etiquette, how to dress for the production floor and the office environment, and their rights and obligations in the Canadian workplace. Being familiar with and meeting these expectations are important to job success and career advancement in Canada. -
ABCs of Supervising
$125.00The transition from team member to team leader can be difficult for anyone who has not had experience leading others in the past. This course breaks down what it means to become a leader, how to address the difference in your professional bearing, relationships and best prepare to take on your new responsibilities with great success. -
Managing Recall in a Wired World
$249.00A recall is intended to remove food products when there is reason to believe the products may be unsafe. Even with the best planning, food safety incidents that result in recall can occur. It makes good business sense to be well prepared to respond to any challenges to your company’s well-being. This course will provide workers with an up-to-date overview of how and why we need to manage food recalls in today’s technological and social media connected society. Understand the consequences and effects of product recalls on the food and beverage processing industry. Examine techniques that assist processors to deliver information to the public, consumers, customers, and suppliers that aid in managing recalls effectively. Learn the roles and responsibilities of the recall team with an emphasis on food safety and prevention. *Become a member to receive 20% off -
Active Listening
$199.00Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills. -
TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
Trousse à outils pour les ressources humaines – MODULE 2 : Planification des ressources humaines
$199.00La planification des ressources humaines est un processus que les gestionnaires utilisent pour prendre des décisions sur les meilleures façons d’allouer le budget de fonctionnement d’une organisation et ses employés. Dans le cadre du processus de planification des ressources humaines, les gestionnaires examinent les objectifs opérationnels afin de prévoir la demande d’employés d’une organisation et d’observer les conditions du marché pour anticiper l’offre future de talents. -
Occupational Health & Safety – Module Eight FPHRC ORIGINAL (Draft)
$25.00This module provides you with the tools and resources to satisfy Occupational Health and Safety laws enforced by municipal, provincial, federal and international bodies of government. These tools and resources allow you and your management teams to more easily prevent and control safety. You will find all the reference sheets, equations and lists you will need conveniently located in one place. Easy to reference in case of emergency. * Part of the FPHRC's Industry Leading Toolkit available in full here
