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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Mga Kultura sa Lugar ng Trabaho sa Canada
$199.00Paglalarawan Ang Canada ay isang malawak na bansa na may maraming iba't ibang kultura. Ang pag-unawa kung bakit ang Canada ay isang magkakaibang bansa ay isang kritikal na kasanayan sa pagiging isang miyembro ng koponan sa isang lugar ng trabaho sa Canada. Mayroong iba't ibang aspeto ng isang lugar ng trabaho sa Canada na maaaring hindi katulad ng isang lugar ng trabaho sa ibang mga bansa. Susuriin nating mabuti ang mga paksa tulad ng mga pangunahing katotohanan sa Canada, naaangkop na etika sa lugar ng trabaho kabilang ang wika ng katawan, mga kasanayan sa komunikasyon at karaniwang kagandahang-loob, pati na rin ang kahalagahan ng pagpapakita ng kakayahang umangkop, etika sa trabaho, at inisyatiba sa trabaho. *Maging miyembro para makatanggap ng 20% diskwento* -
L’empathie au travail
$299.00L’une des raisons les plus importantes pour devenir plus empathique est que l’empathie, en tant que compétence d’intelligence émotionnelle, est la clé pour débloquer des relations meilleures et plus saines avec les autres. Historiquement, notre survie dépend de l’empathie, car nous sommes des êtres sociaux qui ont besoin des autres pour grandir et prospérer. Les employés dotés d’un niveau élevé d’empathie peuvent comprendre une situation du point de vue d’une autre personne et réagir avec attention et compassion. Cela signifie que les employés sont capables d'établir des liens véritables et empathiques les uns avec les autres, ce qui améliore les relations, la collaboration, l'inclusion et la diversité sur le lieu de travail. Lorsque l’empathie est valorisée et pratiquée sur le lieu de travail, elle profite à tout le monde. Les employés améliorent leur bien-être, leur confiance et leur satisfaction au travail, ce qui les rend plus heureux. Des employés heureux vont au-delà de leurs attentes pour servir les clients, ce qui se traduit par des affaires plus performantes et par la prospérité de leurs communautés. -
Trousse à outils pour les ressources humaines – MODULE 1 : Établissement de la fonction de ressources humaines
$199.00Ce module comprend un aperçu de la fonction de gestion des ressources humaines et de la façon dont les systèmes, les méthodes, les processus et les procédures des ressources humaines (ressources humaines) sont généralement organisés et mis en œuvre par les propriétaires, les gestionnaires, les superviseurs et les entrepreneurs. Votre propre stratégie de ressources humaines ainsi que vos processus et procédures en matière de ressources humaines dépendront de la taille et du format de votre effectif, ainsi que des objectifs de votre organisation. -
Human Resources (HR) Toolkit – MODULE 6: Managing Performance
$199.00An effective performance management system helps the leadership team, managers and employees communicate goals, share information, foster learning and development, and explore career progression opportunities. Organization goals and objectives are supported on a day-to-day basis with effective employee communication designed to manage workplace conflict as it arises and with well-designed Disciplinary Action Processes and Employee Reward Programs. -
Effective Planning and Scheduling
$250.00As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that is exactly what is expected of us on a regular basis. This course will not disclose the secret of creating an accurate schedule, because there isn’t one. However, it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule. Member price: $200.00 -
TEMPLATE: Coaching Program Checklist
$3.00Coaching can be challenging to initiate successfully. Often successful employees that excel in their duties and abilities may lack the skillset to effectively coach or mentor their colleagues and comrades. This three-page checklist covers the need for coaching in your business, who would be suitable as a mentor or coach, coaching self-evaluation guides and an on the job coaching checklist. Questions Include: Coaching Program Checklist Would You Be a Good Coach? On-The-Job Coaching Checklist Are you communicating your performance expectations, so employees can base their development goals on clear standards? Are you asking questions designed to assist employees in finding their own effective solutions to problems? Are you modelling or demonstrating tasks employees can follow effectively? Are you following up periodically after initial training phases are complete to gauge progress and effectiveness? *From Module 5 of HR Toolkit, purchase full Module here. -
Food Safety Culture and You
$199.00This course discusses the importance of following food safety procedures and practices when working in Canadian food companies, as these are part of food safety culture. It outlines the role of governments and food companies in protecting the food supply and identifies how consumers can be negatively affected by improper practices. It covers the important role food workers have in following procedures and telling supervisors and coworkers of food safety problems. Participants will learn the important role of food workers have in supporting their workplace food safety culture. By following food safety practices, food workers help their employer to protect the consumer, meet government regulations and address business needs. *Become a member to receive 20% off -
TEMPLATE: Application Form Template
$3.00Most employment applications request standard details such as an applicant’s basic personal information. Start with the template below; consider your needs as an employer and the actual job requirements. Customize your application form to be truly effective. Replace all text in italics with your own information as required. Sections Include: Personal Information Training & Education Work History *From Module 3 of HR Toolkit, purchase full Module here.
