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Multicultural and Multilingual Leadership
$399.00This is the fourth course of the FPSC DEI (Diversity Equity Inclusion) course series. Managers working with multilingual and multicultural teams face unique challenges but are also presented with exciting opportunities to elevate diverse knowledgebases and cultural identities to produce high-functioning teams. *Become a member to receive 20% off -
Business Etiquette – Gaining That Extra Edge
$125.00If you’ve ever had an awkward moment where: You aren’t sure which fork to use, You don’t know which side plate is yours, You’ve ever had to make small talk with a Very Important Person and been lost for words… Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments. You’ll have an extra edge in areas you may not have given a lot of thought to before. -
Trousse à outils pour les ressources humaines – MODULE 5 : Formation et perfectionnement
$199.00La formation et le perfectionnement des employés sont utilisés par les organisations pour développer les connaissances, les compétences et les capacités des employés de leur main-d’œuvre. Il s’agit d’un investissement dans les gens qui constituent un élément fondamental de l’entreprise et qui influencent la qualité, les coûts et la valeur des produits et services offerts aux clients. De solides programmes de formation et de perfectionnement sont conçus dans le but d’obtenir un « rendement des investissements » (RDI) en vue d’atteindre les buts ou les objectifs de rendement de l’organisation. -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Cultures du milieu de travail canadien
$199.00Description Le Canada est un pays ouvert à tous qui accueille des travailleurs du monde entier, maisle processus d’intégration dans un nouvel environnement peut être difficile. Le but de ce cours est de vous familiariser avec les faits de base sur le Canada et les comportements bienvenus sur le lieu de travail au Canada. En tant que travailleur de l’industrie de transformation des aliments, vous devez toujours prêter une attention particulière aux exigences précises de votre établissement. Si quelque chose n’est pas clair, assurez-vous de demander à votre superviseur. *Devenez membre pour recevoir 20% de reduction -
Business Ethics for the Office
$125.00What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will not provide you with an easy way to solve every ethical decision you will ever have to make. It will, however, help you define your ethical framework to make solving those ethical dilemmas easier. We’ll also look at some tools that you can use when you’re faced with an ethical decision. And, we’ll look at some techniques you can use so you don’t get stuck in an ethical quandary. Best of all, we’ll look at a lot of case studies so that you can practice making decisions in a safe environment. Member Price: $100.00 -
Leadership Skills for Supervisors: Communication, Coaching, & Conflict
$295.00Communication, Coaching and Conflict are just a few of the topics covered in this one-day course. Leadership Skills for Supervisors gives participants an understanding of the different mindsets we all have, how they communicate and best apply their talents and aptitudes to their work. No matter where you are on the spectrum, this course highlights the skills you have that make you great leadership material and also covers the tips and tricks that define successful leaders in every industry. Whether a seasoned manager or gearing up for a new supervisory position, this course is an excellent resource to better manage oneself and others in a team environment. Don’t hesitate to add this inspirational training material to your online learning portfolio today! Leadership is not about a title or a designation. It’s about impact influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers. – Robin S. Sharma, Author of The Monk who Sold his Ferrari -
TEMPLATE: Human Resources Planning Checklist
$3.00Are you asking the right questions when planning for the future needs of your business? The FPHRC’s HR Planning Checklist asks you the questions you need to address before taking action. These include questions like: What are the organization’s priorities (e.g., market share, revenues per customer)? What emerging directions or organizational changes will have an impact on HR issues (e.g., company expansion, higher-level skill requirements)? Is my plan consistent with other organizational policies such as our business plan and our HR manual? *From Module 2 of HR Toolkit, purchase full Module here
