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Human Resources (HR) Toolkit – MODULE 7: Retention
$199.00Managing your business for employee retention involves strategic actions to keep employees satisfied, motivated and engaged so they remain employed and fully productive with your organization. A comprehensive employee retention program includes measuring turnover, taking stock of employee satisfaction and understanding why employees leave the organization. Daily practices that foster a healthy work environment and effective communication support these efforts and ultimately contribute towards employee retention. -
Seafood Processing Essentials
$199.00As one of the oldest food processing industries in Canada, we will explore the many potential employment and career opportunities in the Canadian fish and seafood industry. Participants will learn the importance of Seafood to Canadians as well as the importance the government places on fish and seafood safety. These measures help ensure Canada’s high international ranking and determine your role in maintaining this high standard. *Become a member to receive 20% off -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Food Processing Safety & You!
$199.00This course provides the food processing industry – more specifically, the production worker, with general knowledge related to food safety and incorporates elements of sanitation and hygiene. It is designed to be informative and interactive so participants can learn about good industrial practices and how to prevent product contamination. This course provides the food processing industry – more specifically, the production worker, with general knowledge related to food safety and incorporates elements of sanitation and hygiene. *Become a member to receive 20% off -
English as a Second Language: A Workplace Communications Primer
$125.00Good communications are vital to building good working relationships. This course is written for employees with intermediate competency in English as their second language. Exercises will explore the four main categories of communication: Speaking, Listening, Reading and Writing. It explores gaps in communication as the result of cultural language differences and provide exercises to help connect those gaps. -
TEMPLATE: Human Resources Planning Template
$3.00How well can you identify your business’ goals and needs? What implications do they have on your HR teams, staff and management? The FPHRC’s HR Planning Template expedites the process of evaluating your business allowing you and your teams more time to take necessary action. These include questions like: What are your business goals and needs at this time? What is going on in your external environment? Are there any implications for your HR needs such as staffing, training, performance management, etc? Do I have sufficient Staff? What are the potential outcomes of not addressing this gap? *From Module 2 of HR Toolkit, purchase full Module here -
TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
TEMPLATE: Job Offer Template with Pay & Benefits Outline
$3.00This template will help you create an effective offer letter for successful candidates. Replace the text in parentheses with relevant information and you’ll have a letter of offer drafted in no time. Although not mandatory, we’ve included a thorough pay and benefits outline to provide the successful candidate with position details essential to make an informed decision of job acceptance or declination. Ready to use or easily adapt to suit your corporate branding. Sections Include: Letter of Offer Structure Pay and Benefits Outline Probation Period Performance Reviews Paid Vacations and Holidays Group Benefits *From Module 3 of HR Toolkit, purchase full Module here. -
Creative Thinking and Innovation
$250.00Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process. That’s what this course is all about.
