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English as a Second Language: A Workplace Communications Primer
$125.00Good communications are vital to building good working relationships. This course is written for employees with intermediate competency in English as their second language. Exercises will explore the four main categories of communication: Speaking, Listening, Reading and Writing. It explores gaps in communication as the result of cultural language differences and provide exercises to help connect those gaps. -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Innovations Roadmap: Front End – Charter
The Innovations Roadmap is an online program designed to equip senior management executives with the inspiration and skills needed for the successful adoption of innovation. There are 29 modules divided into 3 sections: Front-End, Development, and Commercialization. Here you gain access to one of the ten modules included in Section One: Front End - Click Here for the Full Innovations Roadmap *Become a member to receive 20% off -
TEMPLATE: Turnover Rate Calculation Tool
$2.00This one-page resource makes it easy to calculate your employee turnover rate per month. Package Includes: Departures Per Month Voluntary Retirement Dismissal Discharged Other Active Files Active Files per Month Hires per month *From Module 7 of HR Toolkit, purchase full Module here. -
TEMPLATE: Point Matrix System
$3.00This template will help you list critical factors relevant to your business. Then for each factor, determine the specific weight each level should be assigned. Multiply the level weight by the weight you assigned the factor to calculate the final score for each job. Critical Factors Include: Responsibility Product Quality Safety of Others Equipment and Materials Orientation & Training of Others Skills Experience Education/Training Effort Physical Mental Working Conditions Stress or Unpleasant Conditions Hazards *From Module 4 of HR Toolkit, purchase full Module here. -
Diversity Training – Celebrating Diversity in the Workplace
$100.00More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We all know what happens to organizations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations. This course will give you ways to celebrate diversity in the workplace while bringing individuals together. -
Introduction Aux Allergènes
$225.00Ce cours met en évidence l'importance et l'impact des allergènes sur la sécurité des consommateurs, ainsi que les raisons pour lesquelles la sensibilisation et la gestion des allergènes sont une préoccupation majeure de l'industrie alimentaire. Apprenez les causes et les effets liés aux allergènes alimentaires, les complexités associées à la gestion et à la prévention des allergènes alimentaires indésirables, et les exigences réglementaires canadiennes associées. *Devenez membre pour bénéficier d'une réduction de 20% -
Building Team Resilience
$399.00The purpose of this Building Team Resilience course is to provide team leaders with leadership and workplace practices that build the resilience of members of their work teams in order to positively contribute to workplace productivity and engagement, create a work environment where employees feel connected, supported, and safe, and reduce employee stress levels. Participants will also learn tips for becoming a more resilient leader. *Become a member to receive 20% off -
Adaptability in the Workplace
$299.00One of the most important reasons for investing time to develop your adaptability is the fact that the world we live in, along with the working world, is constantly changing. This is due to different technological, economic, social, political and environmental events. When change is constant and unpredictable, people who are adaptable are not only better able to survive but also thrive. *Become a member to receive 20% off
