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Introduction to Emotional Intelligence
$299.00Emotional Intelligence skills, also known as skills for success, contribute to 80% of your career and personal success. An employee with high Emotional Intelligence is aware of their emotions and can manage feelings, impulses and communicate effectively with others. They solve problems and build rapport in tense situations. These employees also have empathy, work well with others to build productive relationships in the workplace, remain optimistic in the face of adversity, bounce up quickly from setbacks and strive to perform. *Become a member to receive 20% off -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
TEMPLATE: Human Resources Planning Checklist
$3.00Are you asking the right questions when planning for the future needs of your business? The FPHRC’s HR Planning Checklist asks you the questions you need to address before taking action. These include questions like: What are the organization’s priorities (e.g., market share, revenues per customer)? What emerging directions or organizational changes will have an impact on HR issues (e.g., company expansion, higher-level skill requirements)? Is my plan consistent with other organizational policies such as our business plan and our HR manual? *From Module 2 of HR Toolkit, purchase full Module here -
TEMPLATE: Job Profiling Form
$3.00This 4-page resource expedites the process of profiling the duties and responsibilities of a position for new and prospective hires. Complete with percentages of time spent performing various duties as well as the potential physical strains involved. Sections include: Description of The Work Title Reporting To Employment Status Major Responsibilities Prioritized Background Information Skill Checks Transferable Skills Attitude Assessments Sector Knowledge Working Conditions Physical Demands Analysis *From Module 3 of HR Toolkit, purchase full Module here. -
Critical Thinking
$125.00In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths? The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This course will give you some practical tools and hands-on experience with critical thinking and problem solving. -
COVID-19 & Food Processing
$399.00This course will help you integrate into Canada as a Temporary Foreign Worker during the worldwide outbreak of Covid-19. We have prepared 6 modules of information that will help you be prepared to integrate into Canada comfortably as a temporary foreign worker during Covid-19. We will review the effects Covid-19 has had on immigration across Canada and how it may also affect you as a temporary foreign worker. *Become a member to receive 20% off -
Food Safety Bundle – Allergens, Recall & Traceability
$729.00FPSC recognizes the importance of Food Safety in all food and beverage processing facilities and has arranged this training bundle to complement processor training libraries. Perfect for new hires or as a refresher for seasoned employees, this bundle provides comprehensive training through three courses: Introduction to Allergens ($225 Value) This course highlights the importance and impact of allergens on consumer safety as well as why allergen awareness and management is a key food industry concern. Learn the causes and effects related to food allergens, the complexities associated with managing and prevention of unwanted food allergens, and the associated Canadian regulatory requirements. Managing Recall in a Wired World ($249 Value) Understand the consequences and effects of product recalls on the food and beverage processing industry. Examine techniques that assist processors to deliver information to the public, consumers, customers, and suppliers that aid in managing recalls effectively. Learn the roles and responsibilities of the recall team with an emphasis on food safety and prevention. Traceability Systems in the Food Manufacturing Industry ($249 Value) The information the Traceability Program provides makes management of product recalls fast and effective, reduces risks of a food safety crisis, and demonstrates that the processors is a responsible manufacturer. This course demonstrates how to develop and implement a Traceability Program for a food processing facility. This course introduces users to the topic of traceability, examines the relationship between traceability and other food safety prerequisite programs and teaches how to design, implement and test the system to ensure it is fully functional. NOTE: These courses are designed to be taken in order, once Introduction to Allergens has begun the other courses will be added to your library to take. *Receive a nationally recognized certificate for participation in each course! Who Should Take This Course? New Hires New Canadians Food Safety Teams Supervisors and Managers Front Line Workers Food Safety Consultants *Become a member to receive 20% off -
The Diversity, Equity, and Inclusion-Conscious Organization
$399.00This is the first course of the FPSC DEI (Diversity Equity Inclusion) course series. The DEI world is a rich field of organizational leadership with a variety of practical strategies to support DEI growth in the workplace. For many, the question is not ‘if’ they should explore diversity, equity, and inclusion in their leadership approach but rather ‘how’. Through practical, framing, reframing, and reflection activities, this course will assist you in better recognizing the relevancy and potential solutions of DEI management and leadership in your role. *Become a member to receive 20% off -
TEMPLATE: Workplace Safety Kit
$8.00Safety information must be clearly communicated to all employees. It should focus on safe working practices, accident prevention and emergency procedures. This one-page checklist is ready to use ensuring your organization has thoroughly addressed workplace safety. Checklist Includes: Workplace Safety Checklist A list of employees who have first-aid, cardiopulmonary resuscitation (CPR) and other safety-related certification. Workplace Hazardous Materials Information System (WHMIS). Guidelines for electricity, fire, security, sanitation and public health issues. Procedures for safe handling of equipment. Additional First Aid Kit Contents Instruments Bandage Types Antiseptic Other Risk Evaluation Grid Risks Probability Consequence Severity Safety Action Plan Template Risk Priority Approach Measures to Implement Champion Deadline *From Module 8 of HR Toolkit, purchase full Module here.
