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口头沟通
$399.00描述 在工作场所，我们以许多不同的方式相互交流，从写信息到使用手势。我们在工作场所交流的最常见方式之一是与他人交谈。良好的职场沟通技巧非常重要。最好的沟通者使用策略和技巧来传达他们的信息。在本课程中，您将了解到使用成功工作场所沟通的技巧和工具将非常值得您花费时间和精力！ *成为会员可享受20%的折扣* -
TEMPLATE: Action Plan Form
$3.00Action plans do not need to be lengthy or difficult to track. This one-page form includes room for coaches and mentors to fill in up to five training objectives as well as identify the steps taken to accomplish these goals. For use in training and mentoring of employees and coaches in the workplace. Action Plan Includes: Performance Objectives Plan to Achieve Objectives Support Required Responsible Persons Timeline Monitoring Methods & Frequency *From Module 6 of HR Toolkit, purchase full Module here. -
Workplace Diversity
$118.00The great variety of differences between people in today’s work environment comes with opportunities and challenges. Communication, adaptability and change are prime requirements for employees to work together productively and harmoniously. Further, with workplace diversity continually increasing, forward looking companies and organizations see the need to be proactive in successfully developing diverse, inclusive work environments. This course provides guidelines for defining and managing diversity, understanding Canada’s diverse labour market, managing five generations working together, legal requirements for the Canadian workplace related to diversity and inclusion, knowing the programs for recruiting foreign workers, building an inclusive workplace, and developing a diversity program. -
Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
TEMPLATE: Education Reimbursement Form
$3.00There is no better way to develop talent and encourage loyalty then covering or assisting in the education of your employees. This two-page template covers the necessary information required from both employee and employer when evaluating the value of a field of study. Mutually beneficial arrangements conclude with both parties signing the attached forms to be held on file pending the successful completion of courses involved. Reimbursement Form Includes: Employee Information Course Information Course Benefits Employee Authorization Signatures & Payment Approval *From Module 4 of HR Toolkit, purchase full Module here. -
TEMPLATE: Building a Retention Program
$3.00Evaluate the effectiveness and value of various incentives, benefits, training, and other factors you can bring to an employee’s experience working with you. This five-page package breaks each down by cost, time, and business size. Package Includes: Commitment Strategies Involving Employees in Decision-Making Advance Employees using Fair and Objective Assessments Communicate Clearly Recognition Strategies Increasing job knowledge and skills Improving the Work Environment Offering New Challenges Increasing Self Confidence Compensation Strategies Profit Sharing Stock Purchase Plans Competitive Compensation Work-life Balance Strategies Flexible Schedules Telecommuting Coaching, Mentoring Pension Plan Professional Counseling *From Module 7 of HR Toolkit, purchase full Module here. -
Conducting Effective Performance Reviews
$290.00Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities. Member price: $232.00 -
Les relations interpersonnelles pour la réussite en milieu de travail
$399.00Les compétences interpersonnelles sont l'un des piliers de l'intelligence émotionnelle et sont très recherchées par les employeurs. Si votre expertise et vos compétences techniques sont essentielles à votre réussite, vos compétences sociales pourraient bien être votre plus précieuse compétence. -
Human Resources (HR) Toolkit – MODULE 7: Retention
$199.00Managing your business for employee retention involves strategic actions to keep employees satisfied, motivated and engaged so they remain employed and fully productive with your organization. A comprehensive employee retention program includes measuring turnover, taking stock of employee satisfaction and understanding why employees leave the organization. Daily practices that foster a healthy work environment and effective communication support these efforts and ultimately contribute towards employee retention.
