Interpersonal Relationships

As demonstrated through the many cultural, social, economic and technological advancements in human history, anything worth accomplishing has been made possible through, and with others. Dreams, goals and complex work-related projects can be realized more successfully when we combine our unique strengths and talents with those of other people. These are some reasons why interpersonal skills, also known as Social or People Skills, are essential for us to develop in life. These Skills will allow you to increase your success not only in the workplace but also life in general. Interpersonal skills are one of the building blocks of emotional intelligence and are highly in demand by employers. While your expertise and technical ability are essential components of your success, your social skills might actually be your most precious social skill set of all.

Learning Objectives:

By participating in this course, you will be able to:
• Define interpersonal skills and their connection to emotional intelligence;
• Explain the importance and benefits of interpersonal skills in the workplace;
• Describe the relationship between interpersonal skills, effective communication, trust and customer relationships;
• Distinguish among different types of interpersonal communication;
• List techniques to give and receive feedback and communicate more effectively at work;
• Describe the importance of interpersonal skills in resolving and handling conflict;
• Describe interpersonal conflict and the different types of conflict;
• Identify strategies and approaches used to resolve and handle conflict effectively;
• Explain influencing and persuasion and their relationship with personal leadership;
• Apply influencing and persuasion strategies to boost your success and social confidence at work;
• Apply strategies to help you become an effective team player at work;
• Describe how interpersonal skills lead to better networking, teamwork and collaboration;
• Apply strategies to improve your interpersonal skills;
• Identify your interpersonal skills strengths and areas where you need to grow;
• Build a development plan to help you practice and improve your interpersonal skills;

Course Outline & Major Topics

• Module 1: Introduction to Interpersonal Relationships
• Module 2: Effective Communication, Trust and Customer Relationship
• Module 3: Handling and Resolving Conflict
• Module 4: Influencing and Persuasion
• Module 5: Networking, Teamwork and Collaboration
• Module 6: Improving your Interpersonal Relationships

*Receive a nationally recognized certificate for participation in this course

Who Should Take This Course?

• Owners
• Supervisors
• Production Personnel
• Business Leaders
• Remote Workers
• Human Resources
• Supervisory and Management