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Active Listening
$199.00Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills. -
TEMPLATE: Human Resources Meeting Checklists
$5.00Do you find some meetings long an inconclusive? Draw from the FPHRC’s high standards for respect, professionalism and best practice in your meetings today. This template may be the resource you need to ensure efficiency and productivity from all one on one or group interactions with clients, colleagues, potential hires and more. Checklists Include: Meeting Preparation Techniques Establishing a comfortable environment Building Trust Approaches to Communication Effective Closes *From Module 1 of HR Toolkit, purchase full Module here. -
Empathy at Work
$299.00One of the most important reasons to become more empathetic is that empathy, as an emotional intelligence skill, is the key to unlock better and healthier relationships with others. Historically, our survival has depended on empathy because we are social beings who need others to grow and thrive. Employees with high levels of empathy can understand a situation from another person’s perspective and react with care and compassion. This means that employees are able to build true, empathetic connections with one another, which enhances relationships, collaboration, inclusion and diversity in the workplace. When empathy is valued and practiced in the workplace, it benefits everyone. Employees improve their well-being, confidence, and job satisfaction, which makes them happier. Happy employees go above and beyond to serve customers, which translates into higher performing business and prosperity for their communities. *Become a member to receive 20% off -
Mabubuting Kasanayan sa Pagmamanupaktura (GMPs)
$399.00Paglalarawan Tatalakayin ng kursong ito kung paano kailangang kumilos, manamit at magkaroon ng kamalayan ang mga manggagawa sa pagkain sa mga panganib sa kaligtasan ng pagkain at kung paano nila mapipigilan ang mga ito. Ang kursong ito ay magbibigay sa iyo ng kaalaman at kasanayan upang maunawaan kung paano sinusuportahan ng mga GMP ang ligtas na paggawa ng pagkain at ang iyong tungkulin sa pagsuporta sa mga GMP. Magagawa mong tukuyin ang mga panganib sa kaligtasan ng pagkain at maunawaan kung paano kumilos ang mga manggagawa sa pagkain at maaaring magkaroon ng alinman sa positibo o negatibong epekto sa kaligtasan ng pagkain. Ang kursong ito ay magbibigay sa iyo ng kaalaman at kasanayan upang maunawaan kung paano sinusuportahan ng mga GMP ang ligtas na paggawa ng pagkain at kung paano ipatupad ang mga GMP. *Maging miyembro para makatanggap ng 20% diskwento* -
Building Better Teams
$100.00Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? This course can help you get there! *Become a member to receive 20% off -
TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
TEMPLATE: Sample Metrics Calculations & Forecasting Model
$2.00How well can you identify your business’ goals and needs? What implications do they have on your HR teams, staff and management? The FPHRC’s HR Planning Template expedites the process of evaluating your business allowing you and your teams more time to take necessary action. Some of these calculations include: Absence Rate: [(# days in a month) / (avg. # of employees during mo.) x (# of workdays)] Cost Per Hire: (Advertising + agency fees + employee referral fees + travel cost of applicants and staff + relocation costs + recruiter pay and benefits) / number of hires Turnover Costs: Total cost of separation + vacancy + replacement + training Management, Operations, Technology, Quality & Standards, Administration and Sales Job Titles, Staff Count, Anticipated Departures, Possible Promotion, Future Demand, Surplus and Shortages *From Module 2 of HR Toolkit, purchase full Module here -
Aspectos básicos de los Procedimientos Estándar de Operación (SOP) y de los Procedimientos Estándar de Operación de Saneamiento (SSOP)
$399.00Descripción Este curso cubre los antecedentes y la comprensión de lo que son un procedimiento operativo estándar y un procedimiento operativo estándar de saneamiento. Los participantes podrán aprender e identificar cómo se establecen y por qué son importantes para la industria alimentaria. *Hazte socio y disfruta de un 20% de descuento* -
Creating and Selling Cannabis Infused Products
$300.00This course provides an introduction to the cannabis-infused product industry. Understand the law that governs and will govern cannabis-infused products in Canada, be able to distinguish between the principal ingredients that make up a cannabis-infused product, comprehend the different methods of production and understand the difference between a medical and recreational cannabis-infused product. Once you have completed this course, you will be able to understand and demonstrate the skills to provide general knowledge related to cannabis and cannabis edible products in Canada. *Become a member to receive 20% off
