Effective Problem-Solving
$299.00
Everyone experiences problems from time to time. Some of our problems are big and complicated, while others may be more easily solved. Oftentimes solving problems involves dealing with emotions either within ourselves or others. This is one of the main reasons why companies want employees who can effectively identify and solve problems. Effective problem solvers help their organizations operate more efficiently, be more innovative and deliver exceptional customer service, leading to improved job satisfaction and career development for the employee and higher performance for the organization. Regardless of their level of complexity, problems are part of life and work. Therefore, problem-solving can be considered a life skill.
Available!
Return to StoreEveryone experiences problems from time to time. Some of our problems are big and complicated, while others may be more easily solved. Oftentimes solving problems involves dealing with emotions either within ourselves or others. Regardless of their level of complexity, problems are part of life and work. Therefore, problem-solving can be considered a life skill.
Learning Objectives:
By completing this training, you will be able to:
• Describe Problem-solving and its importance in the workplace;
• Distinguish between Simple and Complex Problems;
• Examine the relationship between Critical Thinking, Problem-solving and Decision Making;
• Identify steps of Effective Problem-solving; • Explain the role of Empathy in problem identification and solving;
• Define Empathetic Problem-solving;
• List empathetic strategies to identity problems;
• Discuss the importance of identifying a problem accurately;
• Explain the importance of defining the problem;
• Apply the 5 Whys as a method to get to the root cause of a problem;
• Identify tools and strategies to explore potential solutions;
• Identify the Pros and Cons to develop and select the best solution;
• Select strategies to evaluate the effectiveness of the solution or decision;
• Apply the E-IDEAL method to resolve a problem and find the best solution;
• Identify practical strategies that you apply to become better at solving problems;
• Reflect on your ability to solve problems and areas of improvement;
• Create a personal action plan to enhance problem-solving skills;
Course Outline & Major Topics
- Module 1: Introduction to Problem-Solving
- Module 2: Empathize and Identify the Problem
- Module 3: Define the Problem and Explore Potential Solutions
- Module 4: Anticipate Outcomes, Take Action and Look & Learn
- Module 5: Create your Problem-Solving Action Plan
*Receive a nationally recognized certificate for participation in this course
Who Should Take This Course?
- Owners
- Supervisors
- Production Personnel
- Business Leaders
- Remote Workers
- Human Resources
- Supervisory and Management
*Become a member to receive 20% off
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