Business Leadership


Anyone can be promoted to manager, but not anyone can lead. At its core, leadership means setting goals, lighting a path, and persuading others to follow. By accepting the challenge to lead, you come to realize that the only limits are those you place on yourself.


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Learning Objectives

After you complete this course, you will be able to:

  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organized and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.

Course Outline & Major Topics

  • Business Leadership: Becoming Management Material
    • About the Learning Organization
    • Achieving Personal Mastery
    • Developing Your Personal Vision
  • Mental Models
    • Strategies for Working with Mental Models
    • The Ladder of Inference
    • Using Your Own Experiences as a Resource
    • Case Study
  • Team Learning
    • The Meteor Belt
    • Protocols for Skillful Discussion
    • Systems Thinking
  • Your Leadership Style
    • Leadership Styles
    • Understanding Your Comfort Zone
    • Adapting Our Style
    • Cycling Through the Styles
    • Managing Performance
    • Humility
  • Five Practices for Success
    • Practice One: Challenge the Process
    • Practice Two: Inspire a Shared Vision
    • Practice Three: Enable Others to Act
    • Practice Four: Model the Way
    • Practice Five: Encourage the Heart
    • Practices in Practice
  • Building Trust
    • The Cycle of Trust and Performance
    • Improving Trust
    • Trust Exercise
  • Managing Change
    • About Change
    • Key Factors in Successful Change
    • A Step-by-Step Plan for Change
    • Getting More From the Last Hour
  • Time Management Tips and Tricks
    • Assessing the Impact
    • Going the Extra Mile
    • Managers vs. Leaders
  • Types of Thinking
    • Directional Thinking
    • Paradigm Shifts
    • Mind Mapping
    • Reframing
    • Consequential Thinking
  • Influence Strategies
    • Common Influence Strategies
    • Cialdini’s Six Strategies
  • Managing Relationships
    • The Relationship Cycle
    • Coaching Through Conflict
    • Helping Others in Conflict
    • Managing Stress
    • The Positive Effect
  • Doing Delegation Right
    • What is Delegation?
    • Defining Delegation
    • Defining Delegation
    • Levels of Delegation
    • Breaking Down the Model, Part One
    • Breaking Down the Model, Part Two
    • Breaking Down the Model, Part Three
    • Delegation Case Study
    • Delegation Case Study
  • Criteria for Useful Feedback
    • Giving Constructive Feedback
    • Best Practices
    • The Importance of Feedback
    • Making Connections
  • Feedback Techniques
    • Feedback Techniques
    • The Open-Ended Approach
    • More Feedback Options
    • Encouraging Feedback
    • Case Study
  • Mastering Your Body Language
    • Mastering Your Body Language
    • Things to Consider
    • Reading Cues and Adjusting Your Approach

*Receive a nationally recognized certificate for participation in this course

Who Should Take This Course?

  • Team Members & Leaders
  • Front Line Workers
  • New Hires

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