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TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
TEMPLATE: On-The-Job Demonstration Checklist
$3.00On-the-job demonstrations are one of the most effective ways to teach best practice as well as safe handling of products and equipment in the workplace. They offer the ability to directly oversee an employee’s practical application of knowledge and skill when performing workplace duties. This Resource is an effective checklist for facilitators to verify all processes are being followed correctly and next steps for both trainers and employees are clear. Checklist Includes: Put employees at ease by establishing an informal atmosphere and using first names. Become familiar with the employees’ knowledge and skill base by watching them perform the task. Review with employees why the task is important. Demonstrate the task as you expect it to be performed. Make sure employees can see and hear what you are doing. Explain that you will first demonstrate the task as you would normally do it, and then repeat the demonstration more slowly, explaining each step. Ask employees questions at different stages of the demonstration. Use personal anecdotes or stories to reinforce key points. *From Module 5 of HR Toolkit, purchase full Module here. -
TEMPLATE: Reference Check Guide
$3.003.6 Reference Check Guide Most employment applications request the ability to conduct a reference check with a prospective candidate’s previous employers. This three-page guide allows your human resources team to easily prepare for, conduct and score candidates based on the process of checking references provided during the application process. Sections Include: Preparing to make a Reference Check Conducting the Reference Check Evaluation & Scoring Common Reference Check Questions Performance Assessment Grid *From Module 3 of HR Toolkit, purchase full Module here. -
Human Resources (HR) Toolkit – MODULE 7: Retention
$199.00Managing your business for employee retention involves strategic actions to keep employees satisfied, motivated and engaged so they remain employed and fully productive with your organization. A comprehensive employee retention program includes measuring turnover, taking stock of employee satisfaction and understanding why employees leave the organization. Daily practices that foster a healthy work environment and effective communication support these efforts and ultimately contribute towards employee retention. -
TEMPLATE: Coaching Program Checklist
$3.00Coaching can be challenging to initiate successfully. Often successful employees that excel in their duties and abilities may lack the skillset to effectively coach or mentor their colleagues and comrades. This three-page checklist covers the need for coaching in your business, who would be suitable as a mentor or coach, coaching self-evaluation guides and an on the job coaching checklist. Questions Include: Coaching Program Checklist Would You Be a Good Coach? On-The-Job Coaching Checklist Are you communicating your performance expectations, so employees can base their development goals on clear standards? Are you asking questions designed to assist employees in finding their own effective solutions to problems? Are you modelling or demonstrating tasks employees can follow effectively? Are you following up periodically after initial training phases are complete to gauge progress and effectiveness? *From Module 5 of HR Toolkit, purchase full Module here. -
TEMPLATE: Turnover Rate Calculation Tool
$2.00This one-page resource makes it easy to calculate your employee turnover rate per month. Package Includes: Departures Per Month Voluntary Retirement Dismissal Discharged Other Active Files Active Files per Month Hires per month *From Module 7 of HR Toolkit, purchase full Module here. -
TEMPLATE: Exit Checklist
$3.00Use our termination checklist to verify all necessary steps have been taken to ensure a smooth transition from the company. This is a ready to use on-page tool to sign off on all mandatory termination steps i.e. security and employee badges returned, pager, computer, company cell phone... The template is designed to be signed off by the employee, Human Resources and Payroll. Termination Checklist Includes: Employee Information Termination Information Items for Collection Contracts to Terminate Signatures *From Module 10 of HR Toolkit, purchase full Module here. -
TEMPLATE: Sample Termination Letter
$3.00Terminating and replacing employees can be costly and time consuming. Use our termination letter templates to streamline your termination process and stay prepared for any circumstance encountered in the running of your business. Termination Letters Include: Termination for Just Cause Letter Template Suggested tone and diction Termination for Other Reasons Letter Template Suggested tone and diction *From Module 10 of HR Toolkit, purchase full Module here. -
TEMPLATE: Training Needs Assessment Survey
$3.00Recognizing the need for additional training can be a challenge when working with a large group of employees. This three-page assessment makes it easy to determine which employees are aware of the company’s values and growth, as well as which areas each feel could use additional attention. This will assist in the selection of appropriate training methods and content. Questions Include: Do you feel you understand where the company is headed over the next year? How does your work fit in with company goals? How can the company help you improve your job performance? How do we know if our company is successful? Please describe an ongoing issue you feel requires additional attention. Do you need any training to better accomplish your own job? *From Module 5 of HR Toolkit, purchase full Module here.
