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TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
Alérgenos Nivel 1
$399.00Descripción Este curso cubre la lista prioritaria de alergenos en Canada como también los sulfatos y las fuentes de gluten. Usted sera capaz de identificar las fuentes y describir las mejores practicas y regulaciones para prevenir accidentes de seguridad alimentaria relacionada con alergenos. El aprendizaje sera mas fácil através de las actividades, pruebas y juegos interactivos. Sus conocimientos se pondrán a prueba en el examen final y luego recibirá su certificado oficial. *Hazte socio y disfruta de un 20% de descuento* -
Workplace Diversity
$118.00The great variety of differences between people in today’s work environment comes with opportunities and challenges. Communication, adaptability and change are prime requirements for employees to work together productively and harmoniously. Further, with workplace diversity continually increasing, forward looking companies and organizations see the need to be proactive in successfully developing diverse, inclusive work environments. This course provides guidelines for defining and managing diversity, understanding Canada’s diverse labour market, managing five generations working together, legal requirements for the Canadian workplace related to diversity and inclusion, knowing the programs for recruiting foreign workers, building an inclusive workplace, and developing a diversity program. -
Standard Operating Procedures (SOP) Master Class
$199.00This course covers the main steps of Standard Operating Procedure (SOP) development, ensuring its effectiveness, basic SOP review and maintenance requirements. Learning material includes definition and examples of effective SOPs in food production environments, communication and team responsibilities, testing a prototype system and requirements for updating your facility’s SOP. -
The Practical Trainer
$240.00Part of knowing where you are going is defining what you are doing. Training can mean different things to different people: a trainee has needs, your supervisor has expectations, and as trainers, you have objectives. The assumption that anyone who can do a job can teach another person how to do it has led to countless errors in the instruction process. Many of us have been either a victim of or a witness to this misguided belief. Trainees are most engaged by a trainer who: Has some experience to share Has something of value to offer Can provide some real examples and give them some tips Lets participants talk and share their experiences with others Throughout this course, we take a closer look at how to approach teaching individuals with an affinity for any learning style. Whether a seasoned trainer or looking to get started this course is an excellent resource to complement your existing skillset or develop your own style for more effective training. -
The Spark Within
$399.00This industry report looks at generational perspectives in Canada's Labour Force. *Become a member to receive 20% off -
初级消毒
$399.00描述 本课程为食品加工行业的环卫工人（更具体地说，是那些从事或将从事环卫工作的人员）提供与清洁和卫生原则以及常见食品行业实践相关的基本背景知识。它还提供了有关特定设施清洁和消毒程序的详细说明。 *成为会员可享20%折扣 -
TEMPLATE: Employee Survey Checklist & Question Bank
$5.00Surveys are an efficient, effective method for gathering various information about your workplace, processes and methodologies. Designing a survey to bring maximum value to your business requires careful planning. The Employee Survey Checklist takes the guesswork out of planning an effective survey. It breaks down the preparation, distribution and analysis of employee surveys so you can concentrate on preparing the most effective next steps. As you develop a customized employee survey for your organization, be sure to use questions that are relevant to the organization and its area of business. The included bank of questions gives you a starting point. You can modify these questions or add new ones, as required to suit your business needs. Package Includes: Employee Survey Checklist Identifying Objectives & Methodology Developing Survey Content Communicating with Employees Administering Survey Analyzing Survey Responses Interpreting the Results Offering Feedback Action Plan Steps Next Steps & Follow Through Employee Survey Question Bank Job Specific Motivation Diversity & Inclusive Culture Recognition Teamwork Compensation & Benefits Career, Training & Development Client Interaction Concerning the Organization Supervisor/Management Relationships Staffing Likely Reasons to Consider Leaving *From Module 7 of HR Toolkit, purchase full Module here. -
TEMPLATE: Employee Sign-On Session & Orientation
$5.00Missing any steps when on-boarding a new employee can cost your company unnecessary time and money. This checklist makes it easy to verify all appropriate checks have been made. This four page package includes checklists for both sign-on and employee orientation ensuring new employees are given everything they need to adjust to and feel comfortable in their new roles. Template Includes: Sign On Checklist Examples: Fully signed and completed Application Forms Employee Number and ID Card Completed signed TD1 form Employee Dependents Enrolment Forms for Employee Benefit Programs Signed and Dated Safety Policy Signed and Dated Confidentiality Agreement Reviewed Pay and Benefits Outline Introduced to Supervisor Orientation Activities Example: Welcome Workplace Introduction Job Responsibilities Explained Work Conditions Work Equipment Policies and Procedures Evaluation and Development *From Module 3 of HR Toolkit, purchase full Module here.
