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Customer Service Training – Critical Elements of Customer Service
$399.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00 -
Sécurité industrielle en milieu de travail
$399.00Description La sécurité dans les lieux de travail relève de la responsabilité de tous les employés et la meilleure façon d’y parvenir est d’adopter une approche d’équipe. Nous voulons nous assurer que chacun rentre chez soi en toute sécurité après une journée de travail productive dans son établissement. *Devenez membre pour recevoir 20% de reduction -
Communications for Small Business Owners
$260.00Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This course will introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components. Member price: $208.00 -
Managing Recall in a Wired World
$249.00A recall is intended to remove food products when there is reason to believe the products may be unsafe. Even with the best planning, food safety incidents that result in recall can occur. It makes good business sense to be well prepared to respond to any challenges to your company’s well-being. This course will provide workers with an up-to-date overview of how and why we need to manage food recalls in today’s technological and social media connected society. Understand the consequences and effects of product recalls on the food and beverage processing industry. Examine techniques that assist processors to deliver information to the public, consumers, customers, and suppliers that aid in managing recalls effectively. Learn the roles and responsibilities of the recall team with an emphasis on food safety and prevention. *Become a member to receive 20% off -
Trousse à outils pour les ressources humaines – MODULE 5 : Formation et perfectionnement
$199.00La formation et le perfectionnement des employés sont utilisés par les organisations pour développer les connaissances, les compétences et les capacités des employés de leur main-d’œuvre. Il s’agit d’un investissement dans les gens qui constituent un élément fondamental de l’entreprise et qui influencent la qualité, les coûts et la valeur des produits et services offerts aux clients. De solides programmes de formation et de perfectionnement sont conçus dans le but d’obtenir un « rendement des investissements » (RDI) en vue d’atteindre les buts ou les objectifs de rendement de l’organisation. -
Building Better Teams
$100.00Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? This course can help you get there! *Become a member to receive 20% off -
Безопасность на рабочем месте и техника безопасности на производстве
$399.00Описание Безопасность работников имеет первостепенное значение. Переработка пищевых продуктов часто осуществляется в промышленных масштабах с использованием автоматизированного оборудования и множеством потенциальных опасностей. Быть осведомленным и обученным справляться с этими потенциальными опасностями и ситуациями на рабочем месте имеет решающее значение для безопасности сотрудников. Этот курс предоставит работникам пищевой промышленности знания о требованиях техники безопасности, необходимых для обеспечения здоровой и безопасной рабочей среды. *Станьте участником, чтобы получить скидку 20%* -
TEMPLATE: Safety Footwear Reimbursement Form
$2.00This form outlines all fields required when the company purchases and owns an employee’s safety equipment. Complying with safety standards is vital in any industry, however is especially important when working in Food Manufacturing. Footwear is one of the most common requirements all employees must comply with in order to work safely. This cost can be a lot to ask of new hires before any wages have been earned, and it is common for employers to absorb the cost and introduce regulations like footwear cannot be removed from designated locations in the workplace to maximize safety. *From Module 4 of HR Toolkit, purchase full Module here. -
TEMPLATE: Human Resources Planning Template
$3.00How well can you identify your business’ goals and needs? What implications do they have on your HR teams, staff and management? The FPHRC’s HR Planning Template expedites the process of evaluating your business allowing you and your teams more time to take necessary action. These include questions like: What are your business goals and needs at this time? What is going on in your external environment? Are there any implications for your HR needs such as staffing, training, performance management, etc? Do I have sufficient Staff? What are the potential outcomes of not addressing this gap? *From Module 2 of HR Toolkit, purchase full Module here
