Workplace Essentials: Thinking Skills

This course addresses thinking skills, which are high on the list of skills which extensive government and industry research has identified as essential to success in work, learning and life. These skills provide the foundation for learning other skills and are the cornerstone of lifelong learning. Lifelong learning and workplace skills training are closely linked to productivity, adaptability and innovation, all vital elements of today’s competitive and rapidly changing global business environment. This course provides guidelines for making decisions, solving problems, thinking critically, resolving staff conflict, improving products and processes, providing quality control, and facilitating change.

Learning Objectives

After the completion of the Interview Skills course, you will have learned and obtained the following skills:

• Making decisions quickly and effectively using the module techniques and strategies
• To use the different stages of the decision making process.
• Solving problems quickly and effectively
• Understanding of possible barriers to problem solving
• Understanding of the importance and benefits of Critical Thinking
• Describe and use the six core skills of critical thinking
• Thinking more clearly and critically
• Resolving staff conflict
• Using a four step conflict resolution process
• Identify activities which contribute to improve company products and processes
• Providing quality control in the organization
• Knowledge of a food processing supervisor’s responsibilities.

Course Outline & Major Topics

• The Decision Making Process
  • Essential Factors In Decision Making
  • Using a Decision Tree
  • Stages Of Decision Making
  • Putting Actions to Words
• Solving Problems
  • The Problem Solving Process
  • Barriers To Problem Solving
  • A Systematic Approach to Problem Solving
• Critical Thinking
  • What is Critical Thinking
  • Benefits of Improved Critical Thinking
  • Six Critical Thinking Skills in Action
• Conflict Resolution
  • Strategies to Resolve Staff Conflict
  • Understanding Staff Conflict
  • Facilitating Conflict Resolution
• Improving Products and Processes
  • Identifying Possible Areas for Improvement
  • Activities which Contribute to Continuous Improvement
• Providing Quality Control for Products
  • What Is Quality Control?
  • Quality Control vs. Quality Assurance
  • Quality Control Judgements
  • Supervisory Responsibilities
  • Four Steps Of Supervising Quality Control
• Facilitating Change
  • Types Of Changes
  • Five Steps To Facilitating Change

*Receive a nationally recognized certificate for participation in this course

Who Should Take This Course?

• Team Members & Leaders
• Front Line Workers
• New Hires
• Sanitation Team
• Production Personnel

*Become a member to receive 20% off