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TEMPLATE: Complaint Management Evaluation Grid
$3.00How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy. Questions Include: Do you treat all complaints without pre-judgment and avoid confrontation? Do you analyze all relevant facts gathered from employees and witnesses before your decision? Do you immediately correct mistakes? Do you explain the reasoning behind decisions taken? Do you aim for solutions that are mutually acceptable? *From Module 1 of HR Toolkit, purchase full Module here. -
Staffing and Orientation – Module Three FPHRC ORIGINAL (Draft)
$45.00Product quality is fundamental when working in your industry. That’s why it’s important to attract, hire, and retain qualified individuals with the appropriate skillsets to fill your Human Resources requirements. In this module we closely examine necessary objectives and best practices when searching for talent from diverse talent pools. * Part of the FPHRC's Industry Leading Toolkit available in full here -
TEMPLATE: Sample Metrics Calculations & Forecasting Model
$2.00How well can you identify your business’ goals and needs? What implications do they have on your HR teams, staff and management? The FPHRC’s HR Planning Template expedites the process of evaluating your business allowing you and your teams more time to take necessary action. Some of these calculations include: Absence Rate: [(# days in a month) / (avg. # of employees during mo.) x (# of workdays)] Cost Per Hire: (Advertising + agency fees + employee referral fees + travel cost of applicants and staff + relocation costs + recruiter pay and benefits) / number of hires Turnover Costs: Total cost of separation + vacancy + replacement + training Management, Operations, Technology, Quality & Standards, Administration and Sales Job Titles, Staff Count, Anticipated Departures, Possible Promotion, Future Demand, Surplus and Shortages *From Module 2 of HR Toolkit, purchase full Module here -
Human Resources (HR) Toolkit – MODULE 5: Training and Development
$199.00Employee Training and Development is used by organizations to develop the knowledge, skills and abilities of employees in its workforce. It's an investment in the people who are a fundamental part of the business and who make an impact on the quality, costs and value of products and services being offered to customers. Sound Training and Development Programs are designed with the goal of making a "return on investment" (ROI) towards attaining the organization's goals or performance objectives. -
Training & Mentoring – Module Five FPHRC ORIGINAL (Draft)
$25.00In this module we walk you through training, one of the greatest investments you can make in your company’s future. Training enables your organization to improve the skills, efficiency and abilities of your workforce. Simultaneously your product quality, customer satisfaction and quality and assurance checks will also benefit greatly from good training practices. * Part of the FPHRC's Industry Leading Toolkit available in full here -
TEMPLATE: Rejection Letter Template
$3.00Bad news is often difficult to impart. Finding the right words can be a challenge. The FPHRC's template will help you draft a letter to advise unsuccessful candidates that they were not selected for the position. Sections Include: Letter of Rejection Structure Suggested Wording Easily Adapted to your Corporate Branding *From Module 3 of HR Toolkit, purchase full Module here. -
Human Resources (HR) Toolkit – MODULE 7: Retention
$199.00Managing your business for employee retention involves strategic actions to keep employees satisfied, motivated and engaged so they remain employed and fully productive with your organization. A comprehensive employee retention program includes measuring turnover, taking stock of employee satisfaction and understanding why employees leave the organization. Daily practices that foster a healthy work environment and effective communication support these efforts and ultimately contribute towards employee retention. -
TEMPLATE: Application Screening Grid
$3.00Streamline your process of candidate selection with this employee screening grid. Each candidate can be easily scored for their training, experience, and competencies and compared in this chart. Easily customizable to highlight skills and abilities essential for your positions. Sections Include: Scoring Scale Relevance of Training Relevance of Experience Mastery of Competency *From Module 3 of HR Toolkit, purchase full Module here. -
Human Resources (HR) Toolkit – MODULE 2: Human Resources (HR) Planning
$199.00HR planning is a process managers use to make decisions about the best ways to allocate an organization’s operations budget and its people resources. As part of the HR planning process, managers review business objectives to forecast an organization’s demand for employees and observe market conditions to anticipate the future supply of talent.
