FPHRC into my curriculum
$165.00The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Member price: $132.00
$100.00There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap. Member price: $80.00
$125.00As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.
$100.00Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? This course can help you get there! *Become a member to receive 20% off
Nationally Recognized Certificates
Annual Licensing Fee
Design Multi-Course Curriculum
Consider a Blended Approach
Easy ordering & certificate process
The food and beverage manufacturing industry is constantly evolving and responding to marketplace pressures around sustainability, quality assurance, and traceability. This requires new levels of innovation and unprecedented transparency form educators, to provide a learning experience that is tailored to your audience.
With partners form coast to coast, we’re happy to work with you to create a curriculum that meets your needs. Incorporate our training programs into your lesson plans to allow students to graduate with a degree as well as industry-recognized certificates.
Get in touch with us if you are:
- An educator looking to offer our courses as part of your curriculum
- An educator developing programs or curriculum
- An educator or consultant looking to obtain coursewear
- Looking for an on-site training partner
Dayna Poulin, Manger of Training Development & Communications
phone 613-237-7988 x 226