Workplace Essentials: Document Use

This course addresses document use, one of the skills which extensive government and industry research has identified as essential to success in work, learning and life. These skills provide the foundation for learning other skills and are the cornerstone of lifelong learning. Lifelong learning and workplace skills training are closely linked to productivity, adaptability and innovation, all vital elements of today’s competitive and rapidly changing global business environment.

This course provides guidelines for managing documents, using documents to communicate within an organization, using e-mail, using documents to find information, developing graphs and tables, and maintaining personnel files.

Learning Objectives:

After the completion of the Document Use course, participants will learn and develop the following skills and strategies:

• How to better manage and use documents in your workplace
• How to consistently submit forms and records
• How to review, analyze and use information on forms
• To communicate within your organization with other shifts, departments and employees.
• Clearly identifying what information is needed, who needs it, when they need it, and what format works best
• Use of effective and professional e-mail and security measures
• Knowing how to identify possible sources of information, determine the location of information sources, and retrieve information as required
• How to develop and use graphs and tables
• Know when and how to use them effectively, their benefits, and which format works best for varying situations
• Understand the role of legislation and company policies in document use
• Collect and file documentation, keep files current and secure

Course Outline & Major Topics:

• Managing Documents
  • Collecting and Recording Information
  • Typical Food Processing Industry Forms
  • Forms and Documents Frequently Accessed
  • Reading Reports, Work Orders, and Production Schedules
  • Strategies for Completing Paperwork
• Using Documents to Communicate within an Organization
  • Questions to Ask When Using Documents
  • Good Writing Skills
  • Strategies to Improve Skills
• Using Email
  • Safe Email Practices
  • Advantages and Disadvantages of Email
  • Safety Guidelines for Email Communication
  • Email Strategies for Supervisors
  • Email Etiquette
• Using Documents to Find Information
  • Identify Possible Sources of Information
  • Knowing Where to Find Information
  • Finding Specific Information Needed
  • Strategies for Using Documents to Find Information
• Developing Graphs and Tables
  • When to Use Graphs and Tables
  • Choosing Between Using a Graph or a Table
  • Developing a Graph
  • Developing a Table
  • Using Information Shown in Graphs and Tables
  • Strategies to Improve Your Skills
• Maintaining Personnel Files
  • The Role of Legislation
  • The Supervisor’s Role in Documentation
  • Employee Training and Performance Evaluations
  • Strategies for Maintaining Personnel Files

*Receive a nationally recognized certificate for participation in this course

Who Should Take This Course?

• Supervisors
• Production Personnel
• Sanitation Team
• Labelling and Packaging
• Plant Manager
• Support Staff

*Become a member to receive 20% off