TEMPLATE: Complaint Management Evaluation Grid

$3.00

How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy.

Questions Include:

  • Do you treat all complaints without pre-judgment and avoid confrontation?
  • Do you analyze all relevant facts gathered from employees and witnesses before your decision?
  • Do you immediately correct mistakes?
  • Do you explain the reasoning behind decisions taken?
  • Do you aim for solutions that are mutually acceptable?

*From Module 1 of HR Toolkit, purchase full Module here.

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How effective is your complaint management system? This tool will help you assess your organization’s effectiveness in addressing staff complaints and determine if you need to revise your approach. A useful resource when responding to any questions or concerns about your organization’s process and efficacy.

Questions Include:

  • Do you treat all complaints without pre-judgment and avoid confrontation?
  • Do you analyze all relevant facts gathered from employees and witnesses before your decision?
  • Do you immediately correct mistakes?
  • Do you explain the reasoning behind decisions taken?
  • Do you aim for solutions that are mutually acceptable?

*From Module 1 of HR Toolkit, purchase full Module here.