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ABCs of Supervising

$125.00

The transition from team member to team leader can be difficult for anyone who has not had experience leading others in the past. This course breaks down what it means to become a leader, how to address the difference in your professional bearing, relationships and best prepare to take on your new responsibilities with great success.

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The transition from team member to team leader can be difficult for anyone who has not had experience leading others in the past. This course breaks down what it means to become a leader, how to address the difference in your professional bearing, relationships and best prepare to take on your new responsibilities with great success.

Administration, supervision and managing the work of others can take some getting used to. Here we break down the best strategies to motivate, support and encourage your teams to ensure their best results. You already have the potential to be a strong and effective leader.

Learning Objectives

After you complete this course, you will be able to:

  • Adjust to the supervisor’s role with confidence.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Identify key attitudes that you can develop to enhance your supervisory skills.
  • Use time management and planning techniques to maximize your success.
  • Develop a technique for giving instructions that are clear and understood.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Course Outline & Major Topics

  • How Will My Role Change?
    • What to Say If You’re Teased About Being the Boss
    • Questions Supervisors Have
  • Responsibilities of a Supervisor
    • Key Behaviors and Attitudes
    • Building the Right Environment
  • Cues for Success
    • Motivation from Within
    • Committing to Lifelong Learning
    • The Value of Practice
  • Planning for Success
    • Mastering E-mail
    • Calculating Your Time
    • Organizing Your Work Area and Your Paperwork
    • Suggestions to Maximize Planning and Prioritizing
  • Communication Skills
    • Active Listening Techniques
    • Tips for Becoming a Better Listener
  • Giving & Receiving Feedback & Instructions
    • Skill Building
    • Understanding Learning Styles
  • Orders, Requests, and Suggestions
  • The Conflict Resolution Process
    • Managing Challenging Situations & Conversations
  • Dealing with Others
    • Understanding Your Relationships
    • Establishing Credibility

*Receive a nationally recognized certificate for participation in this course

Who Should Take This Course?

  • Leaders and Team Builders
  • Human Resources Professionals
  • Supervisory and Management
  • Business Owners and Managers

*Become a member to receive 20% off